Honeywell EN2Z-0906GE51 R0708 Benutzerhandbuch

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USER GUIDE 
 ARENA/ RANGER
 
 
 79 
 
EN2Z-0906GE51 
R0708 
ALARM FORWARDING 
Alarm forwarding is possible to printers, eMail or mobile phone (via eMail), or 
service ARENAs. Alarm segregation allows forwarding alarms to different 
destinations based on definable criteria such as: 
 
•  Trigger (information of the alarm itself), such as: Critical / Non-Critical, site on 
which the alarm occurred, datapoint names, e.g. all points that start with “Heat”, 
and many more. 
•  Day of week 
•  Time of day  
 
Example: 
A local authority supervises schools and kindergartens using an ARENA 2.0 in the 
town hall. Usually, a supervisor employed by the city handles alarms from all 
connected sites. However, if the supervisor does not acknowledge alarms within 30 
minutes, they are being forwarded to external maintenance facilities according to the 
following rules: 
 
•  Only critical alarms are forwarded. 
•  All school alarms go to dedicated service centrals for schools. Based on 
weekday and time, different service centrals are used as destination. In the 
picture, this forwarding path is represented by gray arrows. In this example, 2 
destination centrals are available for schools: one Mo-Fr, 08:00-18:00 and the 
other for the rest of the week. 
•  All kindergarten alarms go to dedicated service centrals for kindergartens. Based 
on weekday and time, different service centrals are used as destination. In the 
picture, this forwarding path is represented by black arrows. In this example, 2 
destination centrals are available for kindergartens: one Mo-Fr, 07:00-17:00 and 
the other for the rest of the week. 
•  If a forwarded alarm is not acknowledged by the user for longer than 10 minutes 
on any of the service centrals, it will be sent to mobile phones via eMail. Different 
target phones can be contacted based on the time / day. 
 
<
LON bus
TIGER / PANTHER
SERVAL
SERVAL
SERVAL
School 1
LON bus
TIGER / PANTHER
SERVAL
SERVAL
SERVAL
Kindergarten 1
Customer ARENA
LON bus
TIGER / PANTHER
SERVAL
SERVAL
SERVAL
School 2
LON bus
TIGER / PANTHER
SERVAL
SERVAL
SERVAL
Kindergarten 2
Service ARENA 1
School
(Mo - Fri, 08:00 – 18:00)
<
Service ARENA 2
School
(Mo - Fri, 18:00 – 08:00)
(Sa/Su, 00:00 – 24:00)
<
Service ARENA 1
Kindergarten
(Mo - Fri, 07:00 – 17:00)
<
Service ARENA 2
Kindergarten
(Mo - Fri, 17:00 – 7:00)
(Sa/Su, 00:00 – 24:00)
<
 
Fig. 20.  Alarm Forwarding Scenario