Sony UP-D23MD Benutzerhandbuch

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Troubleshooting / Indicators on the Front Panel

17

The following troubleshooting checks will help you 
correct the most common problems you may encounter 
with your unit. Before proceeding with these trouble 
checks, first check that the power cord is firmly 
connected. Should the problem persist after you have 
applied the remedy, unplug the unit and contact your 
Sony dealer or local authorized Sony service facility.

If a problem occurs, the indicators on the front panel 
such as PRINT, ALARM, RIBBON and/or PAPER light 
or blink to indicate the problem condition. the following 
table shows the relation between lighting or blinking 
condition of each indicator and possible cause and 
remedies.

The printer does not 
print, even if the 
command is sent 
from the computer.

•

The POWER switch of the printer is 
not set to ON.
tSet the POWER switch of the 

printer to ON. 

•

Connections may not be correct.
tCheck connections and rectify, if 

necessary. (See page 7.)

The printer does not 
print.

The problem is indicated by the 
indicators on the front panel.
tSee “Indicators on the Front Panel” 

The printout color is 
very pale.

The paper is not loaded correctly.
tCheck which side of the paper is the 

printing side, then load the paper 
again. (See page 11.)

The ink ribbon cannot 
be loaded.

•

You may be trying to load an ink 
ribbon that can not be used with this 
printer has been loaded.
tLoad the appropriate ink ribbon. 

(See page 15.)

•

The thermal is secured.
tTurn on the printer. The thermal 

head moves so that you can now 
install the ink ribbon. (See 
page 14.)

The blank paper is 
ejected and the 
RIBBON indicator 
lights.

The ink ribbon has been exhausted. Do 
not reuse the ejected blank paper.
tReplace the ink ribbon. (See pages 9 

and 11.)

Lighting

Blinking

PRINT

Printing

PRINT

Data receiving

PRINT 
 (In this case, 
it blinks 
slowly.)

The thermal head is being 
heated so that the printer is 
ready to start.

RIBBON 

•

The ink ribbon has been 
exhausted.
tReplace the old one with 

a new ink ribbon. (See 
page 9.) (The ink ribbon 
cannot be reused.) In this 
case, if the white paper is 
ejected. Discard this 
paper.

•

The ink ribbon has torn.
tRepair the torn ink 

ribbon. (See page 10.)

PAPER

•

Paper has been exhausted.
tLoad the paper. (See 

page 11.) Also, replace 
the ink ribbon.

•

The paper tray is not 
installed.
tInstall the paper tray. 

(See page 7)

ALARM and 
PAPER

The ink ribbon and paper are 
not compatible. 
tUse the ink ribbon and paper 

contained in the same 
package. (See page 15.)

ALARM and 
RIBBON

The wrong ink ribbon and the 
paper are loaded when 
replacing them because the ink 
ribbon and/or paper run out 
during printing.
tLoad the same ink ribbon 

and paper as ones used 
before replacing with new 
ones.