HP (Hewlett-Packard) 100BASE-TX Benutzerhandbuch

10/100Base-TX Resources

• Save all network log files. Make sure that ERROR and DISASTER log

classes are enabled when log files are collected.

Prepare the formatted output and a copy of the log file for your HP
representative to further analyze.

• Prepare a listing of the HP-UX I/O configuration you are using for

your HP representative to further analyze. Use the ioscan(1M)
command to help collect this information

• Try to determine the general area within the software where you

think the problem exists. Refer to the appropriate reference manual
and follow the guidelines on gathering information for that product.

• Document your interim, or “workaround,” solution. The cause of the

problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.

• Create copies of any Internet or 10/100Base-TX/9000 link trace files

that were active when the problem occurred for your HP
representative to further analyze.

• In the event of a system failure, a full memory dump must be

taken.  Use the HP-UX utility savecore(1M) to save a core dump.
Send the output to your HP representative.