Fujitsu 2.1 Benutzerhandbuch
Chapter 10 Troubleshooting
10.2 How to Obtain Error Information
10.2 How to Obtain Error Information
ETERNUS VSS Hardware Provider 2.1 User’s Guide
Copyright 2012 FUJITSU LIMITED
P3AM-4582-03ENZ0
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Event logs
Obtain Application logs, Security logs, and System logs in text format or CSV format.
The procedure for obtaining event logs is as follows.
The procedure for obtaining event logs is as follows.
Procedure
1
Start Event Viewer.
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For Windows Server 2008
Click the [Start] button – [Control Panel], then double-click [Administrative Tools], then [Event
Viewer] to start.
Click the [Start] button – [Control Panel], then double-click [Administrative Tools], then [Event
Viewer] to start.
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For Windows Server 2012
Click the [Start] icon – [Administrative Tools], then double-click [Event Viewer] to start.
Click the [Start] icon – [Administrative Tools], then double-click [Event Viewer] to start.
2
Select the target event log in Event Viewer.
3
Save the selected event log.
Select [Save Event As] from [Action].
4
Change [Save as type] in the save dialog into [Text (tab delimited)(*.txt)] or [CSV
(Comma delimited)(*.csv)], and save it.
(Comma delimited)(*.csv)], and save it.
End of procedure
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OS information
Obtain the result after executing the following OS command.
Specify an available path for the part ".\" from ".\msinfo.txt".
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Trace log
Obtain the files under the following folder.
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VSSHP Management file
Obtain the files under the following folder.
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Result after executing the OLU number display command
Obtain the result after executing the following command
msinfo32 /report .\msinfo.txt /categories +SWEnvDrivers+SWEnvServices+Compo-
nentsStorage
nentsStorage
"Installation folder"\log
"Installation folder"\etc
"Installation folder"\var
"Installation folder"\var
"Installation folder"\bin\stxvgetolu