Lucent Technologies 108596560 Benutzerhandbuch

Issue 6

December 1999

Hospitality Operations 

25

Front Desk Operations 

Wakeup calls can be activated by guests from their own rooms or from the front 
desk using the attendant console or a backup telephone. Depending on how the 
system is administered, you can set up a single wakeup request, two wakeup 
requests, daily repeated requests, or a special VIP request.

Guest activation of wakeup calls is allowed under 2 conditions:

■

If the switch has a Speech Synthesizer circuit pack, guests are allowed to 
activate 1 wakeup call. The Speech Synthesizer circuit pack uses voice 
prompts to guide the guest through the steps required to activate or cancel a 
wakeup call.

■

If the switch does not have a Speech Synthesizer circuit pack, the guests 
can use the Wakeup Activation via Tones feature to activate and cancel 
their wakeup calls. If the Dual Wakeup feature is enabled, guests can create 
two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP 
Wakeup.

Refer to 

‘‘Automatic Wakeup’’ on page 8

 for guest procedures related to 

Automatic Wakeup.

Activation of wakeup calls from the attendant console is done the same way 
regardless if the switch has a Speech Synthesizer circuit pack. These procedures 
start on 

Depending on your switch and software, the switch can place up to 950 wakeup 
calls in one 15-minute interval, and there can be a total of 15,000 wakeup requests 
at one time. (Refer to the DEFINITY ECS System Description for further 
information.) The switch delivers a wakeup call every 2 seconds. For example, if 
many guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will 
arrive after 6:00 a.m.

Once a wakeup call is requested, there are several ways the wakeup call can be 
delivered:

■

The Speech Synthesizer circuit pack, where the wakeup message depends 
on the time of day.

■

The Announcement circuit pack, which provides customized wakeup 
messages. The messages can range from very simple to a complete sales 
message in various languages.

■

Music on hold, where the guest hears music when the wakeup call is made, 
but hears no other special message.