Samsung bd-e6500 Benutzerhandbuch

07
Appendix

PROBLEM

SOLUTION

If you experience other problems.

•  Go to the contents and find the section of the user manual that contains the 

explanations regarding the current problem, and follow the procedure once 

again.

•  If the problem still cannot be solved, please contact your nearest Samsung 

authorized service center.

The picture is noisy or distorted

•  Make sure that the disc is not dirty or scratched.

•  Clean the disc.

No HDMI output.

•  Check the connection between the TV and the HDMI jack of the player.

•  Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input 

resolution.

Abnormal HDMI output screen.

•  If random noise appears on the screen, it means that TV does not support 

HDCP (High-bandwidth Digital Content Protection).

AllShare function

I can see folders shared through AllShare, 

but I cannot see the files.

•  AllShare only shows Video, Photo, and Music files. Other types of files are 

not displayed.

The video plays intermittently.

•  Check if the network is stable. 

•  Check if the network cable is properly connected and if the network is not 

overloaded. 

•  The wireless connection between the DLNA compatible device and the 

player is unstable. 

Check the connection.

The AllShare connection between the player 

and the PC is unstable.

•  IP addresses within the same subnetwork should be unique.  

If they are not, IP interference can cause this phenomenon. 

•  Check if you have a firewall enabled. 

If so, disable the firewall function.

BD-LIVE

I cannot connect to the BD-LIVE server.

•  Test whether the network connection is successful using the Network 

Status function. (See page 22)

•  Check whether a USB memory device is connected to the player.

•  The memory device must have at least 1GB of free space to accommodate 

the BD-LIVE service. 

You can check the available size in BD Data Management. (See page 23) 

•  See if the BD-LIVE Internet Connection option is set to Allow(All). 

•  If all above fails, contact the contents provider or update to the player to the 

latest firmware.

English  

 

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