Samsung NV73J9770RS/EF Benutzerhandbuch
4 English
Samsung Smar
t Home
Samsung Smart Home
Checkpoints
If you encounter a problem with the product, first check the table below and try the
suggestions.
suggestions.
Problem
Action
The Samsung Smart Home app
is not found at the Google Play
Store.
is not found at the Google Play
Store.
•
The Samsung Smart Home app is available on
Android OS 4.0 (ICS) or later.
Android OS 4.0 (ICS) or later.
The oven app is installed but does
not operate.
not operate.
•
The Samsung Smart Home app supports only
applicable Samsung models.
applicable Samsung models.
•
The previous Samsung Smart Oven app is not
available on Samsung Smart Home-compliant
devices.
available on Samsung Smart Home-compliant
devices.
The Samsung Smart Home app is
installed but does not connect to
the oven.
installed but does not connect to
the oven.
•
As instructed in the app manual, use Easy
Connection to connect the oven to the AP.
Connection to connect the oven to the AP.
Failed to log into my Samsung
account.
account.
•
To enable the app, you must log into your
Samsung account.
Samsung account.
•
You can use the old account or create a new one
on your device.
on your device.
An information message appears
while Easy Connection is in
process.
while Easy Connection is in
process.
•
This may happen because of the distance from
the AP or other electrical or non-electrical
interferences. Try again in a moment.
the AP or other electrical or non-electrical
interferences. Try again in a moment.
My smartphone is connected to
the oven normally, but the remote
control fails.
the oven normally, but the remote
control fails.
•
Restart the Samsung Smart Home app, or
reconnect your smartphone to the AP. If the
problem continues, disconnect power to the AP
and reconnect in more than one minute.
reconnect your smartphone to the AP. If the
problem continues, disconnect power to the AP
and reconnect in more than one minute.
The remote control function of the
Samsung Smart Home app does
not operate.
Samsung Smart Home app does
not operate.
•
Make sure the Smart Control function of the oven
is enabled and the oven is connected to the AP.
is enabled and the oven is connected to the AP.
DG68-00622A-00
Smart_home_App_DG68-00622A-00_EN.indd 4
2014-12-23 12:49:03