Samsung SCX-6345N Benutzerhandbuch

11.17   

<Troubleshooting>

If marks repeatedly appear on the printed side 
of the page at even intervals:
• The drum cartridge may be damaged. If a 

repetitive mark occurs on the page, run a 
cleaning sheet through several times to 
clean the cartridge; contact a service 
representative. After the printout, if you still 
have the same problems, remove the drum 
cartridge and then, install a new one. 
(Page 10.3)

• Parts of the machine may have toner on 

them. If the defects occur on the back of the 
page, the problem will likely correct itself 
after a few more pages.

• The fusing assembly may be damaged. 

Contact a service representative.

Background scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 

with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.

• If background scatter occurs on an 

envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.

• If background scatter covers the entire 

surface area of a printed page, adjust the 
print resolution through your software 
application or in printer properties.

• If characters are improperly formed and 

producing hollow images, the paper stock 
may be too slick. Try different paper. 
(Page 4.3)

• If characters are improperly formed and 

producing a wavy effect, the scanner unit 
may need service. Contact a service 
representative.

• Ensure that the paper is loaded properly.
• Check the paper type and quality. 

(Page 4.3)

• Ensure that the paper or other material is 

loaded correctly and the guides are not too 
tight or too loose against the paper stack.

• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 

temperature and humidity can cause paper 
curl. (Page 4.3)

• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

• Ensure that the paper is loaded properly.
• Check the paper type and quality. 

(Page 4.3)

• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

Check for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.

• The drum cartridge may not be installed 

properly. Remove the cartridge and reinsert 
it.

• The drum cartridge may be defective and 

need replacing. Remove the drum cartridge 
and install a new one. (Page 10.3)

• The machine may require repair. Contact a 

service representative.