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Getting help
55
My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1
Press <Ctrl>+<Alt><Delete>.
2
In the Close Program dialog box, scroll down until you locate the comment Not responding next to
an application.
an application.
3
Select this application from the list and click End Task. Windows
®
will try to close the application. If it
fails to do so, a second dialog box appears.
4
Select End Task again.
If you are unable to unlock the application, repeat the above procedure, but select Shut Down when the Close Program dialog box appears.
If this still fails, proceed as follows:
1
If possible, save any unsaved work.
2
Press <Alt>+<F4>.
The Shut Down Windows box appears.
The Shut Down Windows box appears.
3
Select Restart.
4
Click OK.
If none of the above solves the problem, you can restart the computer by pressing <Ctrl>+<Alt><Delete> twice, or by pressing the power button
for longer than 4 seconds.
for longer than 4 seconds.
If the same application locks up regularly, contact the software publisher or the advertised technical support.
Windows
®
locks up during shutdown
There are many reasons why the Windows
®
operating system may not shut down properly, including
incompatible or conflicting drivers, damaged files, or non-responsive hardware.