games-pc no one lives forever Benutzerhandbuch
38
TECHNICAL SUPPORT POLICY
Attention : The technical suppor t will only be available for private use complying with the terms of the
End User License Agreement attached to the Product and to which you have agreed. Consequently, the
technical suppor t will not, in any case, be available for commercial or professional use of the Product.
End User License Agreement attached to the Product and to which you have agreed. Consequently, the
technical suppor t will not, in any case, be available for commercial or professional use of the Product.
Exchange Procedure for faulty CD-Rom, or DVD-Rom
If during the warranty period described in the End User License Agreement, following your purchase of
the product, you notice that the CD-Rom or DVD-Rom or floppy disk is defective or scratched, the
technical suppor t will be able to exchange the Product free of charge, if you:
If during the warranty period described in the End User License Agreement, following your purchase of
the product, you notice that the CD-Rom or DVD-Rom or floppy disk is defective or scratched, the
technical suppor t will be able to exchange the Product free of charge, if you:
• send the faulty CD-Rom or DVD-Rom back to the address indicated in the manual
• send a dated proof of purchase of the defective product (e.g. purchase ticket)
• send a dated proof of purchase of the defective product (e.g. purchase ticket)
Please, do not forget to join in your letter, your name, address and a phone number where it is
possible to reach you during the day.
possible to reach you during the day.
After this warranty period, if you want to exchange the CD-Rom or DVD-Rom (from a defective or
scratched material only), thank you for sending back to the address indicated in the manual, the
said CD-Rom or DVD-Rom and to join to your letter a £6-00 cheque for each defective material
established to VIVENDI UNIVERSAL INTERACTIVE PUBLISHING UK Ltd.
Please address your letters to the Technical Suppor t *
scratched material only), thank you for sending back to the address indicated in the manual, the
said CD-Rom or DVD-Rom and to join to your letter a £6-00 cheque for each defective material
established to VIVENDI UNIVERSAL INTERACTIVE PUBLISHING UK Ltd.
Please address your letters to the Technical Suppor t *
Exchange Procedure for the manuals
If you have lost or torn your manual or documentation associated to the product, the technical suppor t
will be able to send you new ones, under the following conditions:
Thank you for sending to the technical support a copy of the floppy disk #1, the CD-Rom or DVD-Rom and
to join a £6-00 cheque established to Vivendi Universal Interactive Publishing UK Ltd. with your letter.
If you have lost or torn your manual or documentation associated to the product, the technical suppor t
will be able to send you new ones, under the following conditions:
Thank you for sending to the technical support a copy of the floppy disk #1, the CD-Rom or DVD-Rom and
to join a £6-00 cheque established to Vivendi Universal Interactive Publishing UK Ltd. with your letter.
Please, do not forget to join in your letter, your name, address and a phone number where it is
possible to reach you during the day.
possible to reach you during the day.
The technical suppor t’s address and phone number are indicated in the manual or on the Product
packaging.
packaging.
• * We recommend that you send a letter by registered mail.
The Technical Suppor t won’t be responsible for any loss or damage caused by the mail deliver y
ser vices.
Any shipping charge will be at your own expense
The Technical Suppor t won’t be responsible for any loss or damage caused by the mail deliver y
ser vices.
Any shipping charge will be at your own expense