Samsung XM2go Benutzerhandbuch

Customer Support

If your Helix does not work the way you expect, first consult this troubleshooting guide. To
reset your Helix, remove the battery then re-insert it.

No Signal 

Something is blocking the XM signal. Move your Helix away  
from the obstructed area (e.g., an underground garage).

Antenna

Plug the antenna into the home or vehicle cradle.
Make sure the antenna wire is not bent or broken.

Off Air

The channel you’ve selected is not currently broadcasting.
Tune to another channel.

Loading

Your Helix is acquiring audio or program information from the XM 
signal. This message should disappear in a few seconds in good signal 
conditions.

Updating

XM is updating your Helix with the latest encryption code. Simply wait 
a few seconds until the update is done. – OR – You may be attempting 
to tune to a channel that is blocked or that you cannot receive with 
your subscription package. To receive that channel, contact XM Satellite
Radio at 1-800-967-2346.

--- (no artist or title)

No program information, such as artist name or song title, exists.

Channel

You are attempting to tune to a channel that is not available.

All Recording Features Not Available

Activate your XM subscription to enable you to store XM 
programming on your Helix.

This Channel Not Available for Recording

Some programming cannot be recorded due to restrictions placed by 
the content owners.

This Program Not Available for Recording

Some programming cannot be recorded due to restrictions placed by 
the content owners.

Connect to XM Antenna Within ## Days 

You must receive a live XM signal for at least 8 hours a month. This 

to Avoid Interruption in Listening to 

authenticates your XM subscription and ensures that you can

XM Recordings

continue to enjoy your recorded XM content and live XM programming.

Please connect to XM Antenna to 

Select “Live XM” and make sure you get a strong signal.

Confirm Valid Subscription

Activation required for playback

Activate your XM subscription.