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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-80
FINACW
(real-time)
(real-time)
2
Database tables
2
The FINACW item appears in the following database tables:
Split/skill tables
The number of flex agents in ACW for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FINAUX
2
Database tables
2
The FINAUX item appears in the following database tables:
Split/skill tables
The number of flex agents in AUX for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FIRSTVDN
2
Database tables
2
The FIRSTVDN item appears in the following database tables:
Call record tables
The number of the first VDN associated with the call segment. This will
be blank for calls not associated with a VDN.
be blank for calls not associated with a VDN.
FIRSTVECTOR
2
Database tables
2
The FIRSTVECTOR item appears in the following database tables:
Call record tables
Number of the first vector associated with the first VDN for the call
segment. This will be blank if no vector is involved.
segment. This will be blank if no vector is involved.