Falcon 4400 Benutzerhandbuch

Troubleshooting

®

 4400 Series with Windows Mobile®

 

Does the Falcon 

respond to a PING 

command from

 a PC?

 

Does the Falcon 

associate with the AP 

? 

display an error during the 

boot process? 

Gather facts:  

• 

Falcon type 

• 

AP & RF card brand (ensure latest version of firmware installed) 

• 

Host type  

• 

Software type  

• 

Software version (ensure latest version is installed) 

• 

Frequency and duration of issue

 

Can you ping the  

host from a PC on same 

subnet ? 

Can you ping the  

Falcon from the AP 

? 

Potential Problems: 

• 

Security Issue – Check 
SSID, WEP,  LEAP settings 

• 

Range Issue 

Potential Problems: 

• 

IP Address Issue 

• 

Check security settings

Potential Problems: 

• 

Host unavailable 

 
 
 
 
 
 

Potential Problems: 

• 

IP address issue (duplicate address on Falcon). Turn off the Falcon and 

attempt PING again 

• 

Run t racert command to determine location of breakdown of connectivity.

RF connectivity 
obtained. See your 
software manual for 
further information or 
contact PSC technical 
support.   

   Does the Falcon 
connect to the host
              ?

Does the Falcon

: 

Potential Problems

Ping Falcon from 
host or use tracert to 
determine the location
of the breakdown in 
communication.

(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the 
trace route command, go to the command prompt on the PC and type tracert.)

Contact Tech Support.