Avaya Bogen APS Custom Anleitung Für Quick Setup
6 • 1
C h a p t e r S i x
T r o u b l e s h o o t i n g
Most operational problems are the result of incorre c t
p o rt configuration or incorrect cable connections. This
chapter provides a list of the most common pro b l e m s
e n c o u n t e red after installing the APS Custom and
recommended solutions.
6
6.1
S o lv i ng I n s ta l la ti o n P r o b l e m s
APS Custom does
not answer calls.
not answer calls.
Red POWER LED is not lit.
AC power not connected.
• Check power connection
to 110V AC wall outlet.
• Check 9V AC barrel jack
connection to back of
APS Custom unit.
APS Custom unit.
• If connections appear
c o rrect and condition
persists, call your Lucent
Hotline Support Number.
persists, call your Lucent
Hotline Support Number.
APS Custom does
not answer calls.
not answer calls.
Red POWER LED is lit.
G reen IN USE LED not lit.
G reen PROGRAM LED not lit.
Telephone lines not pro p e r l y
connected to unit.
I n c o rrect telephone extension
number being called.
• Check telephone connections
to back of APS Custom
unit.
unit.
• Verify telephone lines are
s t a n d a rd analog POTS
type lines.
type lines.
• If condition persists,
disconnect the called line
f rom the unit and connect
the line to a standard analog
telephone. Verify the extension
rings at the standard analog
telephone and can be properly
a n s w e red via an “off - h o o k ”
condition. If the standard
telephone can answer the
call, call your Lucent
Hotline Support Number.
f rom the unit and connect
the line to a standard analog
telephone. Verify the extension
rings at the standard analog
telephone and can be properly
a n s w e red via an “off - h o o k ”
condition. If the standard
telephone can answer the
call, call your Lucent
Hotline Support Number.
P R O B L E M
POSSIBLE CAUSE(S)
S O L U T I O N