York Version 1.5.0 Benutzerhandbuch

1-9. Customer Support
TDi customer support is offered through several venues: internet website, email, phone and fax. When re-
questing customer support, an active Service Agreement and the following information will be needed from
the customer:

• Name and Contact Information

• Company Name

• Customer ID

• Model of host running ConsoleWorks

• Host operating system version and patch level

• ConsoleWorks version

• Description of problem

Customer support offices are staffed Monday through Friday, 8:00am to 5:00pm Central Time. TDi customer
support can be reached as follows:

internet website:     http://www.tditx.com/
email:      support@tditx.com
phone:      972.881.1553
fax:      972.424.9181

If requesting fax support, please be sure to include a return fax number in the Contact Information.

1-10. Conventions used in this Guide

Enter

Indicates a key on a PC or terminal keyboard, this example indicates pressing the Enter key.

Ctrl-X

A hyphen between keyboard keys indicates a combination of keys on a PC or terminal key-

board to be pressed simultaneously, this example indicates pressing the Ctrl key and the X
key simultaneously.

cw_add_invo   Italics indicates a filename, command, variable name or other screen text.

cw_add_invo   Boldface type in examples indicates input the user types.

[ ]     Indicates optional information to be included with the command at the installers discretion.

[Y] or [N]     Items contained within square brackets [] are default settings in the ConsoleWorks applica-

tion. For example, when queried with a Yes or No answer the default setting will show a [Y]
or [N].

Continuation. Usually used when the script responses being shown in the text or body of the

guide continue beyond what is shown on the page.