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 Troubleshooting problems with your Harmony 510
In this section, you’ll find some commonly reported issues and the suggested solutions. These 
solutions may help you fix problems you’re experiencing. If you still cannot fix the problem, 
refer to 
Getting help with your Harmony One
.
The TV doesn’t turn on when starting an Activity, but using the Help button 
on the remote fixes the issue.
Try increasing the 
Try increasing the 
• 
• 
Inter-Device Dela
Inter-Device Delayy for your television. Sometimes 
 for your television. Sometimes 
commands are sent too close together for different devices and need to 
commands are sent too close together for different devices and need to 
be spaced out more.
be spaced out more.
The TV doesn’t go to the right input when starting Activities.
Using the Harmony Remote Software, check your Activity to ensure the 
Using the Harmony Remote Software, check your Activity to ensure the 
• 
• 
Activity is set up to use the correct input your TV needs to be set on to 
Activity is set up to use the correct input your TV needs to be set on to 
get a picture. Next, check that the inputs are in the correct order for 
get a picture. Next, check that the inputs are in the correct order for 
the Harmony 510 to know how to cycle through each input. If you’re still 
the Harmony 510 to know how to cycle through each input. If you’re still 
experiencing trouble, try raising the 
experiencing trouble, try raising the Inter-Device and Input Delay
Inter-Device and Input Delayss for 
 for 
your TV.
your TV.
When pressing buttons in an Activity, the remote sends 
the command twice.
Try lowering the repeats for the device that is receiving the command. 
Try lowering the repeats for the device that is receiving the command. 
• 
• 
You can do this by using the troubleshoot option in the Harmony 
You can do this by using the troubleshoot option in the Harmony 
Remote Software.
Remote Software.
When you try to add a new TV to your account, you get a message informing 
you that you haven’t entered the correct model number.
The model number for most devices can be found on the front of the 
The model number for most devices can be found on the front of the 
• 
• 
device. If it isn’t there, it can be found on a label on the back or bottom 
device. If it isn’t there, it can be found on a label on the back or bottom 
of the device. The model number shouldn’t be confused with the serial 
of the device. The model number shouldn’t be confused with the serial 
number or the model number of the device’s remote control, as many 
number or the model number of the device’s remote control, as many 
different devices by a manufacturer can share the same remote.
different devices by a manufacturer can share the same remote.