Avaya 1150E Benutzerhandbuch

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Call Center Supervisor Features
129
Call Agent
To call an agent:
To leave Call Agent state:
Use the Supervisor Observe and 
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the 
Avaya 1150E IP Deskphone and has an associated LED.
A supervisor can listen in on an active call at an Avaya 1150E IP 
Deskphone by connecting the headset into the port near the Supervisor 
Talk/Listen Key on an agent’s phone. The LED remains dark to denote 
that the supervisor can hear the conversation while the microphone for 
the supervisor’s headset is muted.
1.
Press 
Call Agent 
Key, your position 
goes into the Not Ready state.
2.
Press the 
Agent 
Key
 
assigned to the 
agent 
or 
3.
Dial
 the agent's position ID.
Note: To talk to another agent repeat 
steps one and two or press the Agent 
Key for the next agent.
1.
Press the 
Goodbye 
Key.
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