Avaya 1150E Benutzerhandbuch
Call Center Supervisor Features
132
Interflow
When the call backlog or the waiting time in the queue exceeds a set
threshold, Interflow forwards calls to a predefined target queue. The
supervisor activates Interflow when the waiting time for the queue
exceeds its threshold.
threshold, Interflow forwards calls to a predefined target queue. The
supervisor activates Interflow when the waiting time for the queue
exceeds its threshold.
To activate Interflow:
To stop Interflow:
Night Service
To enter Night Service:
1.
Press the
Interflow
Key.
The indicator flashes and excess calls
are routed to the destination.
are routed to the destination.
1.
Press the
Interflow
Key again.
1.
Press the
Night
Key
and
dial
6
(6=N for Night).
The indicator lights continuously. All
calls in the queue and new calls receive
Night Service.
calls in the queue and new calls receive
Night Service.
Night