BenutzerhandbuchInhaltsverzeichnisTable of Contents3IMPORTANT SAFETY INSTRUCTIONS9New Features and Enhancements11Release 4.1 Enhancements11Coverage Timers Programmed for IndividualExtensio...11Night Service with Coverage Control11Night Service Group Line Assignment12Forward on Busy12Maintenance Testing for BRI Facilities that Are Pa...12Release 4.2 Enhancements13Additional Network Switch and Services Options for...13Improvements to Station Message Detail Recording (...14MERLIN LEGEND Reporter14Maintenance Enhancements15Change to Permanent Error Alarm15Enhanced Extension Information Report15Release 5.0 Enhancements15Computer Telephony Integration (CTI)15Basic Call Control16Screen Pop16HotLine Feature17Group Calling Enhancements18Most Idle Hunt Type18Delay Announcement Devices18Enhanced Calls-in-Queue Alarm Thresholds19MLX-5 and MLX-5D Telephones20Prior Releases: Features and Enhancements21Release 3.1 Enhancements21Call Restriction Checking for Star Codes21Trunk-to-Trunk Transfer Set for Each Extension21Programmable Second Dial Tone Timer22Security Enhancements22Disallowed List Including Numbers Often Associated...22Default Pool Dial-Out Code RestrictionforAllExt...22Default Outward Restrictions for VMI Ports22Default Facility Restriction Level(FRL)forVMIP...22Default for the Default Local Table23New Maintenance Procedure for TestingOutgoing Tru...23Release 4.0 Enhancements23Support for Up to 200 Extensions23Support for National ISDN BRI Service23New Control Unit Modules23800 NI-BRI Module23016 Tip/Ring Module24Downloadable Firmware for the 016andNIBRIModul...24Support for 2B Data Applications24Support for T1 Switched 56 DigitalDataTransmissi...24Forwarding Delay Option24Voice Announce on Queued Call Console (QCC)25Time-Based Option for OverflowonCallingGroup25Single-Line Telephone Enhancements25Seven-Digit Password for SPM25About This Book27Intended Audience27How to Use This Book27Terms and Conventions Used28Typographical Conventions29Product Safety Labels29Security29Related Documents30How to Comment on This Book311. Read This First32Overview32Using This Guide33Related Guides34Your Role as System Manager34System Manager Responsibilities35The System Planning Forms35Upgrading the System36Environmental Requirements372. About the System38Background39Telephone Equipment41Switching Equipment43The Evolution of Switches43Switching Methods45System Overview46Incoming Trunks49Modes of Operation52Components55Line/Trunk and Extension Modules58Features59Applications59Programming the System62System Capacities62Auxiliary Components63Data Communications Capabilities663. System Components68Control Unit68Carriers68Processor Module69PCMCIA Memory Card70Power Supply Module71Line/Trunk and Extension Modules72Modules Supporting Extensions72Extension Jacks72Touch-Tone Receivers73016, 012, and 008 OPT Modules73Modules Supporting Lines/Trunks74Power-Failure Transfer Telephones74100D Module74800 NI-BRI Module77Summary77Telephones81MLX Telephones81MLX-28D83MLX-20L83MLX-16DP85MLX-10D86MLX-10DP86MLX-1087MLX-5D87MLX-588Direct Station Selector89Analog Multiline Telephones91Single-Line Telephones92Line Buttons on Multiline Telephones92Key Mode Line Buttons93Line Buttons in Hybrid/PBX Mode94Line Buttons and Special Considerations in Behind ...95Operator Consoles96Queued Call Consoles97QCC Buttons97Direct-Line Consoles99Adapters100System Adapters100Telephone Adapters101Multi-Function Module101General Purpose Adapter102Adjuncts102System Adjuncts102Station Message Detail Recording Printer103System Programming and Maintenance PC104Loudspeaker Paging Systems104Dial Dictation104Fax Machines104Delay Announcements105Door Phone105Telephone Adjuncts105Modems105Headsets105Headpieces106Manual Operation (Analog Multiline Telephones Only...106One-Touch Operation (MLX and Analog Multiline Tele...106Specialty Handsets106Message-Waiting Indicator106Additional Telephone Adjuncts107Data Communications Adjuncts107Videoconferencing Systems108Passive Bus108Ascend Pipeline 25-Px Access Device109Summary109Power-Related Hardware112Power Accessories112System Auxiliary Power113Battery Backup Power113Telephone Power Units113Protection Accessories113In-Range Out-of-Building Protection114Off-Premises Range Extender114146A and 147A Surge Protectors114Electromagnetic Interference Filters114System Alarms114Trouble Alarm115Power-Failure Alarm115Power-Failure DID Busy-Out115Power-Failure Transfer Telephone1154. Features and Applications117Features117Feature Finders118Basic Calling and Answering120Covering Calls and Having Calls Covered127Calling Privileges and Restrictions130Customizing Phones133Messaging135Timekeeping138System Manager’s Functions and Features138Special Operator and Supervisor Features145Feature Descriptions148Covering Calls148Sharing Lines149Forward and Follow Me149Pickup150Coverage150Direct Voice Mail152Summary154Calling Restrictions156Outward and Toll Restrictions158Allowed/Disallowed Lists159Night Service with Outward Restriction160Pool Dial-Out Code Restriction160Facility Restriction Levels (FRLs)160Authorization Codes162Security163Dialing Features164Group Features165Calling Groups165Night Service Groups166Other Groups168Data Communications168Remote Access169Account Codes170Automatic Route Selection (ARS)170System Management Features171Applications171Summary of Applications172Voice Messaging Systems1765. Putting the System to Work181Scenario 1: A Small Office182Staff Needs182System Description184Scenario 2: A Professional Office186Staff Needs188Executive Staff189Secretarial Staff190Administrative/Support Staff191Other Needs192System Description192Equipment194Call Coverage and Call-Handling196Calling Restrictions201Scenario 3: A Dual-Location Company202General Needs204Connectivity204Cost-Effective Calling204Customer Service205Toll Fraud and Calling Restrictions205Work Group Needs205Individual Needs207System Description208General208Work Groups210Individuals212Optimizing Your System213Desktop Videoconferencing213Group Videoconferencing213CTI (Computer Telephony Integration) Link214System Requirements216Intuity CONVERSANT216PassageWay Direct Connection Solution217Caller ID2176. Managing the System219Using the Task Descriptions220Using the Programming Procedures221Using Detailed Procedures221Using Summary Programming Procedures222Introduction to System Programming223Types of Programming223Programming Screens224Information Screens224Menu Selection Screens225Data Entry Screens225System Programming Menu226Saving Entries and Moving among Screens227Idle States229Forced Idle Reminder Tones231Programming from the Console231System Programming Console231Console Buttons232Console Overlay233Console and DSS Lights234Console Lights234DSS Lights234Access to System Programming234Exiting System Programming235Programming from a PC with SPM236Types of PC Connections237Access to System Programming237With a Direct Local Connection237With a Local or Remote Modem Connection239Modem Connections239Centralized Telephone Programming241Starting Centralized Telephone Programming241Guidelines for Programming Extensions243Copying Feature and SA/ICOM Buttons246Copying Line/Trunk Button Assignments250Using Reports251Printing SMDR Reports253Printing System Programming Reports253Setting System Date and/or Time255Backing Up the System256Adding an Extension257Moving an Extension259Removing an Extension260Assigning a HotLine Extension263Changing Calling Restrictions264Changing Trunk-to-Trunk TransferStatus266Changing Coverage Delay Options268Adding/Removing a Line274Adding a DLC Operator Position275Adding a QCC Operator Position278Adding Operator Features281Connecting Auxiliary Equipment283Changing Calling Group Assignments286Revising Allowed Lists287Assigning Allowed Lists to Extensions289Revising Disallowed Lists290Assigning Disallowed ListstoExtensions293Changing Group CoverageAssignments294Revising Night Service withGroupAssignment296Revising Night Service with CoverageControl298Changing Extension Directory Labels300Changing Trunk Labels301Changing Posted Message Labels302Changing Calling Group Labels304Changing System Directory Labels305Adding a CTI Link306Busying-Out and Restoring the MLX Module308Removing a CTI Link3107. Learning More313Guides313Ordering and Availability314System Reference Guides314Common Elements315Feature Reference316Contents and Organization317Entries317Appendixes318Special Tools318Using This Guide319System Programming319Contents and Organization319Appendixes320Special Tools320Using This Guide321User and Operator Guides321Common Elements322Calling Supervisor’s Guide and Data/VideoReferenc...323System Guides Information Finder3248. Troubleshooting the System333All Phones Are Dead (NoDialToneorLights)334Some Phones Are Dead (NoDialToneor Lights)335Difficulty Making Outside Calls337Phone Does Not Ring340DLC Console Not RingingforIncomingCalls343QCC Console NotRinging forIncoming Calls344Single-Line Phones Ring Back after Completed Call345Cannot Transfer Call after AnsweronanOutsideLi...346Night Service Not Working347Calls Not Going to Voice Mail349Callers Getting Incorrect Response from VoiceMail...351Calls Not Going to Coverage352Trouble Hearing Called Party353Programmed Button Fails353Reminder Messages ReceivedwiththeWrong Time354Recall/Switchhook Does Not Work355Calling Group Members NotReceivingCalls356Calls Not ReceivingScreen Pop357Calling Group Overflow Calls Not ReceivingScreen ...358Secondary Announcements Not Playing as Programmed359Other or Unresolved Problems361A. Customer Support Information363Support Telephone Number363Federal Communications Commission (FCC) Electromag...363Canadian Department of Communications (DOC) Interf...364FCC Notification and RepairInformation364Installationand OperationalProcedures365DOC Notification and RepairInformation367Renseignements sur la notification du ministère de...368Security of Your System: PreventingToll Fraud370Toll Fraud Prevention371Physical Security, Social Engineering, and General...372Preventive Measures372Security Risks Associated with Transferring throug...373Preventive Measures373Security Risks Associated with the Automated Atten...374Preventive Measures375Security Risks Associated with the Remote Access F...376Preventive Measures376Other Security Hints377Educating Users377Educating Operators378Detecting Toll Fraud378Establishing a Policy378Choosing Passwords380Physical Security380Limiting Outcalling380Limited Warranty and LimitationofLiability381Limitation of Liability382Remote Administration andMaintenance382B. About Telecommunications385Telephone Extension Equipment385Transmission Facilities387Switching Equipment389The Evolution of Switches389The Evolution of Switching Offices390Signaling392Signal Transmission392Telephone Numbering Plans393C. System Capacities395Constraining Factors400D. System Planning Forms403E. Removing/Reinstalling the Control Unit Cover406Removing the Control Unit Housing406Installing the Control Unit Housing407Installing the Top Cover407Installing the Front Cover409Index410Größe: 3,46 MBSeiten: 429Language: EnglishHandbuch öffnen
