Benutzerhandbuch für Samsung OfficeServ

Inhaltsverzeichnis

• OfficeServ Operator User Manual

  1
• Table of Contents

  3
• INTRODUCTION

  7
  • Introduction

    7
  • Document Content and Organization

    7
  • Conventions

    8
  • References

    8
• CHAPTER 1. Introduction to the OfficeServ Operator

  9
  • Overview

    10
    • Introduction to the OfficeServ Operator

      10
    • System Requirements

      11
  • Functions of the OfficeServ Operator

    11
• CHAPTER 2. OfficeServ Operator Installation

  13
  • Preparations Before Installation

    13
  • Installation

    13
  • Procedures for Installing the OfficeServ Operator

    14
• CHAPTER 3. Description of the OfficeServ Operator

  19
  • Starting the OfficeServ Operator

    19
  • Main Window

    20
  • Menus

    22
  • Information Window

    23
  • Incoming Calls Window

    24
  • Active Calls Window

    24
    • Modifying the Caller Information

      25
    • Saving New Customer Information

      26
    • Using the Recently Forwarded Number

      26
    • Call Features

      27
  • Held Calls Window

    28
  • Call Button Window

    28
  • DID Window

    29
    • DID Inter-Working BLF Group Settings

      30
  • BLF Window

    31
    • Searching a BLF Group

      32
      • Searching by Phone Number

        32
      • Searching by Name

        33
    • BLF Group Management

      34
      • Creating the BLF Group

        34
      • Deleting the BLF Group

        35
      • Changing the BLF Group Name

        35
      • Refreshing the BLF Group

        36
      • Adding the Existing Device to the BLF Group

        36
    • Device Management

      37
      • Adding a Device

        37
      • Adding a Speed Dial Number

        38
      • Modifying the Device

        39
      • Deleting the Device

        39
      • Device View Type

        40
      • Sorting out Devices

        40
      • Refreshing the Device

        41
      • Adjusting Device Size

        41
    • Calling Functions

      42
      • Dialing

        42
      • Pickup

        42
      • Transfer/Complete Transfer

        43
      • Setting/Releasing Do Not Disturb (DND)

        43
      • Setting Call Forwarding Unconditional

        43
      • Releasing Call Forwarding Unconditional

        44
    • Icons for Status Display

      45
  • Status Bar

    45
• CHAPTER 4. OfficeServ Operator Settings

  47
  • Changing Telephone Line

    47
  • Option Settings

    48
    • General

      49
    • Key Telephone

      50
    • Columns

      51
    • Display

      52
    • Toolbar

      53
    • Station Group

      54
    • Contact Information

      54
    • Call Control

      55
    • Blocked CIDs

      56
    • Urgent/VIP CIDs

      57
    • Color

      58
    • Advanced

      59
    • Function Key

      60
  • Message Handling

    61
    • Enable Message

      61
    • Send Message

      61
  • Add Outgoing BLF Group

    62
• CHAPTER 5. Call Control

  64
  • General Functions

    65
    • Dial

      65
    • Answer

      66
    • Drop

      67
    • Hold

      68
    • Unhold

      68
    • Transfer

      69
    • Consultation Transfer

      70
    • Station Park

      71
    • Attempt/Cancel a Conference

      72
    • Add/Remove Participants or Leave a Conference Call

      73
    • Page

      74
  • Additional Functions

    74
    • Hold with Note

      74
    • Target Hold (Transfer Reservation)

      75
    • Orbit Park

      76
      • Holding Calls

        76
      • Reanswering Calls

        77
    • Call Back

      78
    • Leave Message

      79
    • Camp On

      79
    • OHVA

      80
    • Connect to Voice Mailbox

      80
    • Leave Voice Message

      80
    • Transfer to a Voice Mailbox

      81
    • Record Voice Messages

      81
    • Redirect

      81
    • Pickup

      82
    • Repeating the Last Action Once a Call is Reconnected

      82
• ANNEX A. Retrieving the Call Log

  84
  • Log Viewer Start

    84
  • Log Viewer Menus

    85
  • Retrieving Logs

    86
    • Retrieving Statistical Logs

      86
    • Retrieving All Logs

      87
    • Retrieving Inbound Calls Logs

      88
    • Retrieving Outbound Calls Logs

      89
    • Retrieving Trunk Calls Logs

      89
    • Retrieving Station Calls Logs

      90
    • Retrieving DID Logs

      90
    • Retrieving CID Logs

      91
    • Retrieving Logs for Each Transfer Destination

      91
• ANNEX B. Importing/Exporting Excel Files

  92
  • Importing Data in an Excel File Format Into a Phone Book

    92
  • Exporting Phone Book Data to an Excel File

    96
• ABBREVIATION

  98
• Software License Agreement & Limited Warranty

  99