Sprint Nextel ACE User Manual

Activate your Samsung ACE with voice and/or data service: 
Voice and/or data service must be enabled prior to travel. Before 
traveling be sure that you have placed and received a call and 
accessed data services, if needed while traveling. Service must first 
work on the Nationwide Sprint Network before it will work while 
roaming.

Enable international wireless voice and/or data capability:
1. Chat with an international support rep from sprint.com/

international (click Chat with us) or place a call to 
1-888-226-7212, option 2

2. Request international wireless service be enabled
3. Specify that International Voice and/or International

Data be enabled

Check coverage, rates and features available for the location(s) 
you will visit:
1. Visit sprint.com/sww
2. Select a country and click Search
3. View features available in city list, scroll through or select first letter 

of city name

4. The Samsung ACE will operate where “Worldmode” displays

Identify international calling codes for location(s) you will visit  
and location(s) you plan to call:  
To make an international call while traveling internationally you  
will need:

>

  The international access code for the country you are traveling in

>

  The country code for the country you are calling to

>

  The phone number you are calling

International access codes and country codes are available on 
sprint.com/sww or access travel guide for the country you will  
be visiting:
1. From sprint.com/support, select Samsung ACE from device list
2. Select Travel Tips link
3. Select country you will be visiting for specific dialing and service 

details

Set voicemail passcode:
You must know your voicemail passcode to access voicemail 
outside of the U.S. If you do not know your passcode, you may reset 
it at 

sprint.com:

1. Log in to My Sprint
2. Select Settings & Passwords at the bottom right-hand side of 

the page

3. Click Voicemail Passcode
4. Enter new passcode, re-enter and click Submit

Texting:
Your device will automatically be able to receive texts when traveling 
internationally. All texts received while traveling internationally are billed 
the same rate for the country you are traveling in, regardless of where 
the text is sent from. Check sprint.com/sww for texting rates or check 
sprint.com/support (select your device) to prevent your device from 
receiving texts. You will need to enable your device to send texts while 
roaming on GSM networks. Once the steps below are completed 
you will be able to send texts on any available network while traveling 
internationally; this process only needs to be completed once.   

To enable device for sending texts on GSM networks:
1. Press Start 

>

 More (left softkey) 

>

 More (left softkey)

 >

 

Service Mode

2. The following options appear in the selection window:

>

  Sprint CDMA

>

  Int’l GSM

3.  Use navigation key to select the Int’l GSM 
4.  Press Apply (right softkey)
5.  A “Confirm Reset” dialog box appears in the display asking if you 

wish to change phone modes

6.  Type ‘yes’ in the box and press Apply (right softkey)
7.  Press OK (left softkey). The device will power off and restart in the 

selected mode

8. Go to Start > Settings > Phone
9. Select Call Options 
10. Type +12819659999 into Text Messages Service Center
11. Hit Done to finish
Sending a text while traveling is identical to sending a text  
from home. 
1. When sending a text to a U.S.-based number or to any number  
   within the North American Numbering Plan* simply enter the  
   10-digit number
2. When sending a text to a non-U.S.-based number, enter 011 then 

the country code and number