Gateway CG3000 User Manual

6-1

This chapter gives information about troubleshooting your Wireless Cable Voice Gateway . For the 
common problems listed, go to the section indicated.

Tip: NETGEAR provides helpful articles, documentation, and the latest software 

updates at 

•

Have I connected the gateway correctly?

.

•

I cannot access the gateway configuration with my browser.

.

•

I have configured the gateway but I cannot access the Internet.

Go to 

“Troubleshooting the ISP Connection” on page 6-4

.

•

I cannot remember the gateway’s configuration password or I want to clear the configuration 
and start over again.

.

After you have turned on power to the gateway, you should do the following:

1. When power is first applied, verify that the Power LED is on.

2. Verify that the numbered Ethernet LEDs come on momentarily.

3. After a few seconds, verify that the Local port Link LEDs are lit for any local ports that are 

connected.

If any of these conditions does not occur, refer to the appropriate following section.