Hitachi VZ-HD4000A User Manual

Before requesting repairs, look at the following things. After doing so, 

if there is still some problem in its operation and you cannot resolve it 

yourself, please contact the store where you purchased it. Refer to P. 67 for 

information on after sales service.

If this Happens

Way to Resolve the Problem

Refer to 

Page

Po

w

er sup
ply

The power won’t 

turn on.

Check and make sure the AC adapter 

is securely plugged into the DC IN 12V 

terminal of the camera and that the 

power cord is plugged into both the AC 

adapter and the outlet.

P. 22

The camera is 

plugged in properly, 

but it still won’t 

come on.

Has the camera been subject to a severe 

shock?

The camera may be broken. Consult with 

the store where you purchased it.

―

When the power 

is plugged in, the 

head of the camera 

moves around at 

will.

This is not a fault. When the power is 

plugged in, the head of the camera will 

first start to move. It then returns to the 

home position automatically.

Do not touch the head of the camera 

when it is moving.

P. 28

Pa

n/T

ilt

The camera does 

not pan and/or tilt.

Is there something preventing it from 

moving?

Remove it and turn the power on again.

―

Im

age

 R

el

ated

No image appears 

on the connected 

monitor.

(Cont.)

Check and make sure the DVI-I cable 

or HD-SDI/3G-SDI cable is properly 

connected.

P. 23

P. 24

The video format of the camera OUT has to 

match the video format of the monitor IN.

Check whether the Video Select switch is 

set correctly.

P. 14