Philips BDP2100 User Manual

6 Troubleshooting

Note

•

For identification and supply ratings, see the type plate

at the back or bottom of the product.

•

Before you make or change any connections, make sure

that all devices are disconnected from the power outlet.

Warning

•

Risk of electric shock. Never remove the casing of the

player.

To keep the warranty valid, never try to repair

the player yourself.

If you have problems using this player, check the

following points before you request service. If

you still have a problem, register your player and

get support at www.philips.com/support.

If you contact Philips, you will be asked for the

model and serial number of this player. The

model number and serial number are on the

back of this player. Write the numbers here:

Model No. __________________________

Serial No. ___________________________

Main unit

The buttons on this player do not work.

• Disconnect this player from the power

supply for a few minutes, and then

reconnect.

Picture

No picture.

• Make sure that the TV is switched to the

correct source input for this player.

• For the composite connection (via the

VIDEO connector) to the TV, on this player

select a video resolution of 480i/576i or

480p/576p under [HDMI Video] to enable

video output.

No picture on HDMI connection.

• Make sure that the HDMI cable is not

faulty. If it is faulty, replace with a new

HDMI cable.

• On the remote control, press and then

press “731” (numeric buttons) to recover

picture display. Or wait for 10 seconds for

auto recovery.

• If this player is connected to an unauthorized

display device with an HDMI cable, the audio

and video signals may not be output.

The disc does not play high-definition video.

• Make sure that the disc contains high-

definition video.

• Make sure that the TV supports high-

definition video.

Sound

No audio output from the TV.

• Make sure that the audio cables are

connected to the audio input of the TV.

• Make sure that the TV is switched to the

correct source input for this player.

No audio output from the loudspeakers of

the external audio device (home theater or

amplifier).

• Make sure that the audio cables are

connected to the audio input of the audio

device.

• Switch the external audio device to the

correct audio source input.

No sound on HDMI connection.

• You may not hear any sound from the

HDMI output if the connected device

is non-HDCP compliant or only DVI-

compatible.

No secondary audio output for picture-in-

picture feature.

• When [Bitstream] under the [HDMI

Audio] or [Digital Audio] menu is selected,

interactive sound like secondary sound

for picture-in-picture feature is muted.

Deselect [Bitstream].