Enviro EG31-118 User Manual

31

Warranty

Sherwood Industries Ltd. offers a Limited Lifetime Warranty on this gas product. This Limited Lifetime Warranty 

covers the appliance for a period of seven years from the date of installation. This warranty applies only to the 

original owner in the original location.

Covered under the lifetime warranty are: the surround, the chassis and the heat exchanger. These steel components 

are  covered  against  manufacturer’s  defects  for  seven  (7)  years  and  the  labour  for  the  first  year.  The  following 

exclusions apply: over-firing due to incorrect setup or tampering, or damage caused by incorrect installation, usage 

or abuse.  The unit must be properly installed by a qualified technician or installer, and must meet all local and 

national gas and building code requirements.

We also cover against manufacturer’s defects,  under our Limited Lifetime warranty, the following components:

Log Set, Burners and Glass.

The following exclusions apply: 

Plating - Damage caused by scratching, marring, chemicals, fingerprints, abrasive cleaners or discoloration with 

age.  Items with Antique Copper that have had a green discoloration of the finish. If discoloration occurs, please 

follow the cleaning instructions as outlined in the “Maintaining Face and Surround Finishes” section. 

Porcelain Finishes - Damage caused by chipping, scratching, marring, chemicals, fingerprints, abrasive cleaners, 

discoloration with age

Glass - use of harsh or abrasive cleaners, striking the glass or surface contaminates.  

Logset - Damage caused by incorrect handling or misuse.  

Burners - damage caused by improper or continuous operation under incorrect conditions.

Sherwood Industries Ltd. offers a two-year warranty on all the electrical components and gas components, against 

manufacturing defects.  Paint is also covered against flaking.  This offer includes parts and labour for one year, and 

parts only thereafter.

Your dealer shall make all claims under this warranty in writing.

Name, address and telephone number of purchaser and date of purchase, date of installation, name of installer and 

dealer, nature of complaint, defects or malfunction, description and part number of any parts replaced.

Sign and verify that work and information are correct.

This warranty covers defects in materials and workmanship only if the product has been installed according to the 

manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling, the warranty does 

not apply. The warranty does not cover removal and reinstallation costs. 

Sherwood Industries Ltd. reserves the right to repair or replace the defective product. The shipping costs are to 

be paid by the consumer.  All warranties by the manufacturer are set forth and no claim shall be made against the 

manufacturer on any oral warranty or representation.

Sherwood Industries Ltd. and its’ employees or representatives will not assume any damages, either directly or 

indirectly, caused by improper usage, operation installation, servicing or maintenance of this appliance.

Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail the warranty registration 

card and have the installer fill in the installation data sheet in the back of the manual for warranty and future reference.