Runco Home Theater Projection System User Manual

• In the event of a product defect, please follow the claim procedure provided below: 

B. Contact your original authorized dealer or distributor who sold the product. 

• The dealer/distributor will provide to Runco proof of purchase, serial number, product model number, description of the 

problem and any troubleshooting steps already attempted. 

• If an RMA is issued, the dealer or customer will need to return the defective product to the Runco repair depot location 

specified by the Runco technical support representative. The dealer or customer will need to properly package the defective 
product in a suitable shipping container consisting of the product only, and not include any accessories (e.g., cables, 
remotes, carrying cases, lens, lens cap and other peripherals). Boxes may be purchased from a Runco technical support 
representative. 

• The dealer or customer is responsible for paying freight charges and insurance to ship the defective product to the Runco 

repair depot location. If there are any shipping damages, the dealer or customer will need to address and resolve any 
shipping damage claims directly with the shipping company. 

• Runco will not accept a returned product unless an RMA has been issued by Runco. 

• For in-warranty repairs, Runco will pay freight charges to return the repaired/replacement product to the dealer/distributor 

from the Runco repair depot. For select countries or geographies Runco will ship via an economy express service. Return 
delivery time and availability may vary based on origin and destination, and Runco is unable to deliver to PO Box and FPO 
Box addresses. 

• Note: in the 48 contiguous United States, other options for on-site service or advance exchange for the product may apply, 

if you purchased the Runco PremierCare™ Service Plan. 

1.

Return only the defective product with the lamp (if applicable). 

2.

Runco will not be responsible for returning or replacing any accessories (e.g., cables, remotes, carrying cases, lens, lens 
cap and other peripherals sold with the Runco product) that are returned with the defective product. 

3.

Repaired or replacement products will be shipped with a lamp (if applicable) but without any accessories. 

This Limited Warranty does not include and is limited by the following: 

1.

Products not purchased from an authorized Runco dealer 

2.

Rental costs incurred by the customer in the event of product defect or failure 

3.

Any product with a defaced, modified, or removed serial number