Sony HT-AF5 User Manual

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Troubleshooting

If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help you remedy the
problem.

Audio

There is no sound, no matter which
component is selected, or only a very
low-level sound is heard.

• Check that the speakers and components

are connected securely.

• Check that both the system and all

components are turned on.

• Check that VOLUME +/– is not set to

“VOLUME MIN”.

• Press

to cancel the muting function.

• Check that you have selected the correct

component with the input buttons.

• The protective device on the system has

been activated. Turn off the system,
eliminate the short-circuit problem, and
turn on the power again.

• Check that the INPUT MODE setting is

correct for SAT/CATV input.

There is no sound from a specific
component.

• Check that the component is connected

correctly to the audio input jacks for that
component.

• Check that the cord(s) used for the

connection is (are) fully inserted into the
jacks on both the system and the
component.

There is no sound from one of the front
speakers.

• Make sure you have connected to both the

L and R jacks of an analog component, and
not only to either the L or R jack. Use an
audio cord (not supplied).

There is no sound from digital sources
(from OPTICAL input jack).

• Check that the INPUT MODE is set to

“OPT” for SAT/CATV input (page 65).

• Set “ARC” to “ARC OFF” when no sound

is output from DIGITAL TV OPT IN jack
during TV input (page 47).

There is severe hum or noise.

• Check that the speakers and components

are connected securely.

• Check that the connecting cords are away

from a transformer or motor, and at least

3 meters away from a TV set or
fluorescent light.

• Move your audio components away from

the TV.

• The plugs and jacks are dirty. Wipe them

with a cloth slightly moistened with
alcohol.

There is pop noise from a specific
component connected to this system
when you turn on the component.

• Check that the INPUT MODE is set to

“OPT” for SAT/CATV input (page 65).

There is no sound, or only a very low-
level sound is heard from the center/
surround speakers.

• Select “MOVIE-D.C.S.-” (page 34).
• Adjust the speaker level (page 63).
• Check that the speakers are connected

securely.

The surround effect cannot be
obtained.

• Make sure the sound field function is on

(press SOUND FIELD +/–).

• Sound fields do not function for signals

with a sampling frequency of more than

48 kHz.

continued