Hisense Group H7 User Manual

48

When there is a problem with your TV that cannot be resolved try unplugging the AC power and then reconnecting 

it. If the problem still isn't resolved, then call the Hisense Electronic Consumer Care Center at 1-888-935-8880. Our 

business hours are Monday through Friday (8 a.m.– 8 p.m. EST) and Saturday and Sunday (9 a.m.– 6 p.m. EST).
Customers that are located in Canada should call 1-855-344-7367.

Table 2. Troubleshooting Solutions

No sound or picture

•  Check if the power cord is plugged into the AC outlet and if it has electricity.

•  Check if you have pressed the [

POWER] button on the TV or the [POWER] button on 

the remote control.

•  Check to see if the Status Light LED Indicator is on. If it is, then there is power to the TV.

I have connected 

an external source 

to my TV and I get 

no picture or sound

•  Check to ensure there is a correct output connection on the external source and a 

correct input connection on the TV.

•  Make sure you selected the correct input mode for the incoming signal.

The picture is 

normal but I don’t 

hear any sound

•  Check the volume settings

•  Make sure ‘Mute’ is not ‘On’.

•  Check to see if you connected headphones to the TV.

•  Check to see that the Audio output is connected to your AV receiver. If it is, then be sure 

the AVR is powered ‘On’ and set to the correct input.

•  If you are using a cable or satellite Set Top Box, then check if ‘Mute’ is set to ‘On’.

I cannot find a 

channel

From the 

Home panel, go to Settings > TV Settings > Scan Channels

I am unable to 

use the Air Mouse 

or Voice Search 

feature

•  Make sure that there are batteries in the remote.

•  Make sure that the Bluetooth remote is paired with the TV.

Cannot remember 

my password that I 

created for Parental 

Control

You have two options:

•  Do a ‘factory reset’ by pressing the 

[Home] button on your remote. Next go to Settings 

> Privacy > Backup and Restore > Factory Reset OR

•  Call the Hisense Electronics Consumer Care Center at 1-888-935-8880.

Unable to establish 

a Network 

Connection

•  Make sure the physical connections are correct.

•  Make sure the configuration is correct according to your network provider.

The screen is too 

bright or dark

If the colors on your TV are too dark or bright for your preference, then adjust the 

settings.