Sony HQ1 User Manual
Network Camera User’s Guide
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characters are
displayed.
displayed.
Encoding or the Character Set of the selected language on
the Internet Explorer.
the Internet Explorer.
Frame rate is slower
than the setting.
than the setting.
• The traffic of the network and the object of the image affect
the frame rate. The network congestion causes frame rate
slower than the setting.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming
will not work correctly.
• Ethernet switching hub can smooth the frame rate.
the frame rate. The network congestion causes frame rate
slower than the setting.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming
will not work correctly.
• Ethernet switching hub can smooth the frame rate.
Blank screen or very
slow video when audio is
enabled.
slow video when audio is
enabled.
• Your connection to the device does not have enough
bandwidth to support a higher frame rate for the streamed
image size. Try reducing the video streaming size to 160x120
or 320x240 and/or disabling audio.
bandwidth to support a higher frame rate for the streamed
image size. Try reducing the video streaming size to 160x120
or 320x240 and/or disabling audio.
• Audio will consume 32 kbps. Disable audio to improve
video. Your Internet connection may not have enough
bandwidth to support streaming audio from the device.
video. Your Internet connection may not have enough
bandwidth to support streaming audio from the device.
Image Transfer on
e-mail or FTP does not
work.
e-mail or FTP does not
work.
• Default Gateway and DNS server address should be set up
correctly.
• If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
correctly.
• If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
Pan/Tilt does not work.
(including Click to
Center and Preset
Positioning)
(including Click to
Center and Preset
Positioning)
• Click [Refresh] on the Internet Explorer when the
communication stops with the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
communication stops with the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
Pan/Tilt does not work
smoothly.
smoothly.
There may be a slight delay when you are using the Pan/Tilt
feature in conjunction with streaming audio and video. If you
find that there is a significant delay while panning or tilting the
camera, try disabling the audio streaming and/or reducing the
video streaming size.
feature in conjunction with streaming audio and video. If you
find that there is a significant delay while panning or tilting the
camera, try disabling the audio streaming and/or reducing the
video streaming size.
Video quality of the device
The focus on the
Camera is bad.
Camera is bad.
• The lens is dirty or dust is attached. Fingerprints, dust, stain,
etc. on the lens can degrade the image quality.
etc. on the lens can degrade the image quality.
The color of the image is
poor or strange.
poor or strange.
• Adjust White Balance.
• To insure the images you are viewing are the best they can
be, set the Display property setting (color quality) to 16bit at
least and 24 bit or higher if possible within your computer.
•The configuration on the device image display is incorrect.
You need to adjust the image related parameters such as
brightness, contrast, hue and sharpness properly.
• To insure the images you are viewing are the best they can
be, set the Display property setting (color quality) to 16bit at
least and 24 bit or higher if possible within your computer.
•The configuration on the device image display is incorrect.
You need to adjust the image related parameters such as
brightness, contrast, hue and sharpness properly.
Image flickers.
• Wrong power line frequency makes images flicker. Make
sure the 50 or 60Hz format of your device.
• If the object is dark, the image will flicker. Make the
condition around the Camera brighter.
sure the 50 or 60Hz format of your device.
• If the object is dark, the image will flicker. Make the
condition around the Camera brighter.
Noisy images occur.
The video images might be noisy if the device is located in a
very low light environment. Make the condition around the
camera brighter or turn the IR LED on.
very low light environment. Make the condition around the
camera brighter or turn the IR LED on.
Miscellaneous
Can not play the
recorded ASF file
recorded ASF file
Have installed Microsoft®’s DirectX 9.0 or later and use the
Windows Media Player 9 or later to play the ASF filed
recorded by the device.
Windows Media Player 9 or later to play the ASF filed
recorded by the device.