Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1292

Call Pickup 

■

Call Coverage

You can use Directed Call Pickup to answer a redirected call alerting at a 
covering user’s telephone if there is a call-coverage temporary bridged 
appearance.

■

Call Detail Recording

The extension number dialed by the caller is recorded as the dialed number 
in CDR.

■

Call Forwarding

If Temporary Bridged Appearance on Call Pickup is enabled, a temporary 
bridged appearance is maintained if the forwarded-to telephone belongs to 
the same call pickup group as the forwarded-from telephone. If Temporary 
Bridged Appearance on Call Pickup is not enabled, a temporary bridged 
appearance is not maintained.

■

Call Pickup Alerting

If a user who is a member of a ringing telephone’s pickup group uses the 
Direct Call Pickup to answer a call and the call is the only call ringing for 
any member of the pickup group, the Call Pickup Alerting lamp goes dark 
when the user picks up the call.

If a user who is not a member of a pickup group uses Direct Call Pickup to 
answer a call, then Call Pickup Alerting does not apply.

■

Call Waiting Termination

You cannot use Call Pickup to pick up a Call Waiting call.

■

Conference

If the Call Pickup Alerting field is enabled and a call is picked up and 
conferenced into a conference call, the Call Pickup status lamp flashes if 
additional calls are available for Call Pickup.

■

Consult

If the Temporary Bridged Appearance on Call Pickup field is not enabled, 
the consult call from the covering user appears as an idle-call appearance.

■

Expert Agent Selection

EAS agents can use Directed Call Pickup to pick up a call or have their 
calls picked up. The agent’s COR overrides the COR of the telephone 
where the agent is logged in.

If both the telephone’s COR and the logged-in agent’s COR allow Directed 
Call Pickup, the user picking up the call can use either the telephone’s 
extension or the agent’s loginID.