Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1374
Hunt Groups
20
When you change an ACD split to a non-ACD hunt group, each split agent
must enter the Hunt Group Busy deactivation code in order to receive calls
in that hunt group. If the agent has an
must enter the Hunt Group Busy deactivation code in order to receive calls
in that hunt group. If the agent has an
AUX-WORK
button, the button lamp
lights when you make the change. The agent can then press the button to
become available for hunt-group calls.
become available for hunt-group calls.
■
Hunt group for communications devices
Members of a hunt group used for shared data communications must be of
the same type. Thus, you can put data modules or analog modems in a hunt
group, but not both. Option settings must be the same for all group
members.
the same type. Thus, you can put data modules or analog modems in a hunt
group, but not both. Option settings must be the same for all group
members.
A caller can still use the
DATA EXTENSION
button to access the associated
data module, even if the module is in a hunt group. Individual data modules
or modems can originate and receive calls.
or modems can originate and receive calls.
■
Access restrictions
You can restrict, via the Class of Restrictions, any extension in a hunt group
from receiving calls other than those to its assigned hunt group. You can
also restrict extensions on your switch from calling the hunt group’s
extension.
from receiving calls other than those to its assigned hunt group. You can
also restrict extensions on your switch from calling the hunt group’s
extension.
■
System limits
The size of your system determines how many hunt groups you can set up
and how many extensions you can assign to each group.
and how many extensions you can assign to each group.
■
Trunk signaling
A hunt group always has its own extension. Therefore, a caller with a
phone on the switch can call the hunt group by dialing only that extension.
If a trunk group has the ability to pass digits from the CO to the switch (for
example, a DS1 trunk group), a caller can also call the hunt group by
dialing a 7-digit phone number that consists of a specified prefix and the
hunt group’s extension.
phone on the switch can call the hunt group by dialing only that extension.
If a trunk group has the ability to pass digits from the CO to the switch (for
example, a DS1 trunk group), a caller can also call the hunt group by
dialing a 7-digit phone number that consists of a specified prefix and the
hunt group’s extension.
If a trunk group cannot pass digits from the CO to the switch, incoming
calls on that trunk group can connect to a hunt group only if the trunk
group has the hunt-group extension as its primary destination. This
includes trunk groups for incoming LDN calls, international exchange
calls, 800 service calls, and automatic tie-trunk calls.
calls on that trunk group can connect to a hunt group only if the trunk
group has the hunt-group extension as its primary destination. This
includes trunk groups for incoming LDN calls, international exchange
calls, 800 service calls, and automatic tie-trunk calls.
■
Answer supervision
The switch sends answer supervision to the central office when a call
connects to an extension in the hunt group or an announcement. Charging
for the call, if applicable, then begins.
connects to an extension in the hunt group or an announcement. Charging
for the call, if applicable, then begins.