Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

119

Setting up basic call coverage 

To create a coverage path:

1. Type 

 and press 

RETURN

.

The 

Coverage Path

 screen appears. The system displays the next undefined 

coverage path in the sequence of coverage paths. Our example shows 
coverage path number 2.

2. Type a coverage path number in the Next Path field.

The next path is optional. It is the coverage path to which calls are 
redirected if the current path’s coverage criteria does not match the call 
status. If the next path’s criteria matches the call status, it is used to redirect 
the call; no other path is searched.

3. Fill in the Coverage Criteria fields.

You can see that the default sets identical criteria for inside and outside 
calls. The system sets coverage to take place from a busy phone, if there is 
no answer after a certain number of rings, or if the DND (do not disturb), 
SAC (send all calls), or Go to Cover button are pressed or feature-access 
codes are dialed.

4. Fill in the Point fields with the extensions, hunt group number, or coverage 

answer group number you want for coverage points.

Each coverage point can be an extension, hunt group, coverage answer 
group, remote number, or attendant.

COVERAGE PATH

                     Coverage Path Number: 2

Hunt After Coverage: n

                         Next Path Number: ___    Linkage: ___  ___

  COVERAGE CRITERIA
      Station/Group Status 

Inside Call 

Outside Call

               Active? 

n 

n

                 Busy? 

y 

y

         Don’t Answer? 

y 

y Number of Rings: 3

                  All? 

n 

n

   DND/SAC/Goto Cover? 

y 

y

  COVERAGE POINTS

   Terminate to Coverage Pts. with Bridged Appearance? n

Point1: ____ Point2: ____ Point3: ____
Point4: ____ Point5: ____ Point6: ____