Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1430

Misoperation Handling 

You can alter standard Misoperation Handling to ensure that callers are not left on 
hold indefinitely with no way to reach someone for assistance or that callers are 
not dropped by the system. See Misoperation Alerting and Intercept Treatment on 
Failed Trunk Transfers on the Feature-Related System Parameters screen for more 
information. 

Contact a Lucent representative for instructions on administering Misoperation 
Handling for use in France. 

Misoperation handling varies considerably, depending on how it is administered 
and what conditions are in effect when a call is placed on hold.

Standard misoperation handling is in effect when you set the Intercept Treatment 
on Failed Trunk Transfers field to 

 and set the Misoperation Alerting field to 

.

The type of telephone that is in use when the misoperation occurs (analog 
single-line or digital multiappearance) affects standard misoperation handling.

The following scenario describes a typical misoperation on an analog terminal.

1. While connected to an incoming external call, an analog-terminal user 

flashes with the intent of transferring the call to another terminal.

2. The user hears dial tone, dials an invalid extension, and hangs up.

3. A misoperation occurs. The analog-terminal user receives priority ringback 

indefinitely.

The following scenario describes a typical misoperation on a digital terminal.

1. While connected to an incoming external call, a digital-terminal user with a 

call on hold goes on-hook during another feature operation before 
completing the operation.

2. The user hears dial tone, dials an invalid extension, and hangs up.

3. A misoperation occurs unless going on-hook completes the operation (for 

example, call transfer). The held call remains on hold indefinitely with a 
flashing call-appearance lamp.