Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1446
Night Service
20
Trunk Answer from Any Station
Trunk Answer from Any Station (TAAS) allows phone users to answer all
incoming calls to the attendant when the attendant is not on duty and when other
phones have not been designated to answer the calls. The incoming call activates a
gong, bell, or chime and a phone user dials an access code to answer the call.
incoming calls to the attendant when the attendant is not on duty and when other
phones have not been designated to answer the calls. The incoming call activates a
gong, bell, or chime and a phone user dials an access code to answer the call.
Users can activate TAAS if each of the following conditions is met:
■
The attendant has pressed the Night button on the primary console or a user
(if the switch has no attendant) pressed the Night Service button on the
designated Night Service phone.
(if the switch has no attendant) pressed the Night Service button on the
designated Night Service phone.
■
A night console is not assigned or is not operational.
■
Night Station Service is not active.
Trunk Group Night Service
Trunk Group Night Service allows an attendant or a designated Night Service
phone user to assign one or all trunk groups to Night Service mode. When a user
activates Night Service, trunk groups that are assigned a Trunk Group Night
Service termination change to Individual Trunk Night Service mode so that calls
coming into the trunk group are redirected to the group’s designated Night Service
extension (NSE). Incoming calls on trunk groups that are not assigned to Trunk
Group Night Service are queued in the attendant queue. If the call remains
unanswered during the Night Service Disconnect Timer interval, the incoming
trunk disconnects.
phone user to assign one or all trunk groups to Night Service mode. When a user
activates Night Service, trunk groups that are assigned a Trunk Group Night
Service termination change to Individual Trunk Night Service mode so that calls
coming into the trunk group are redirected to the group’s designated Night Service
extension (NSE). Incoming calls on trunk groups that are not assigned to Trunk
Group Night Service are queued in the attendant queue. If the call remains
unanswered during the Night Service Disconnect Timer interval, the incoming
trunk disconnects.
In addition, a user can assign all the trunk groups to the night service mode at the
same time. Then all the trunk groups are in the System Night Service mode. Any
incoming calls made on the trunk groups are redirected to their designated NSE.
To assign all the trunk groups to System Night Service, the user presses the
System Night Service button on the principal attendant console or the Night
Service button on a designated phone. You can assign a Night Service button to
only one phone.
same time. Then all the trunk groups are in the System Night Service mode. Any
incoming calls made on the trunk groups are redirected to their designated NSE.
To assign all the trunk groups to System Night Service, the user presses the
System Night Service button on the principal attendant console or the Night
Service button on a designated phone. You can assign a Night Service button to
only one phone.
You can activate Night Service for specific trunk groups (Trunk Group Night
Service) by pressing the individual Trunk Night Service buttons on the attendant
console or on a phone. You can assign Trunk Night Service buttons on more than
one phone.
Service) by pressing the individual Trunk Night Service buttons on the attendant
console or on a phone. You can assign Trunk Night Service buttons on more than
one phone.