Lucent Technologies 8.2 User Manual

DEFINITY ECS Release 8.2
Administrator’s Guide

555-233-506

Issue 1

April 2000

References

1610

Basic DEFINITY ECS documents

Application-specific documents

These documents support specific DEFINITY applications.

ACD

DEFINITY Communications Systems G3 — Automatic Call Distribution
(ACD) Agent Instructions, 555-230-722, Issue 5

Provides information for use by agents after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.

DEFINITY Communications Systems G3 — Automatic Call Distribution
(ACD) Supervisor Instructions, 555-230-724, Issue 4

Provides information for use by supervisors after they have completed ACD
training. Includes descriptions of ACD features and the procedures for using them.

Console operations

The primary audience for these documents consists of attendant console users.

DEFINITY ECS Release 7 — Console Operations, 555-230-700, Issue 4

DEFINITY ECS Release 7 — Console Operations Quick Reference,
555-230-890, Issue 3

Provides operating instructions for the attendant console. Included are
descriptions of the console control keys and functions, call-handling procedures,
basic system troubleshooting information, and routine maintenance procedures.
This document is availabe in languages other than English and can be ordered
from the BCS Publications Catalog web site.

Hospitality

DEFINITY ECS and Guestworks Release 8.2 — Hospitality Operations,
555-233-755, Issue 1

Provides step-by-step procedures for using the features available for the lodging
and health industries to improve their property management and to provide
assistance to their employees and clients. Includes detailed descriptions of reports.