Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
154
Managing hunt groups
7
6. In the Ext field, type the extensions of the agents you want in the hunt
group.
We’ll type
1011
,
1012
, and
1013
.
Tip:
For a ddc group type (also known as “hot seat” selection), the call is
sent to the extension listed in the first Ext field. The system uses this
screen to determine the hunting sequence.
sent to the extension listed in the first Ext field. The system uses this
screen to determine the hunting sequence.
7. Press
ENTER
to save your changes.
The Name fields are display-only and do not appear until the next time you
access this hunt group.
access this hunt group.
Related topics
Refer to
‘‘Hunt Group’’ on page 696
for more information on an ACD and
non-ACD hunt group.
Changing a hunt group
To make changes to a hunt group:
1. Type
change hunt-group n
and press
RETURN
, where n is the number of
the hunt group.
2. Change the necessary fields.
3. Press
ENTER
to save your changes.
HUNT GROUP
Group Number: 5
Group Extension: 1200
Group Type: ucd-loa
Member Range Allowed: 1
Administered Members (min/max): 1 /9
Total Administered Members: 3
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 1011
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 1011
14:
2: 1012
15:
3: 1013
16:
4:
17:
5:
18:
6:
19:
7:
20:
8:
21:
9: 22:
10: 23:
11: 24:
12: 25:
13: 26:
27:
At End of Member List
10: 23:
11: 24:
12: 25:
13: 26:
27:
At End of Member List