Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Screen reference 

710

Hunt Group 

Appears only when the Vector field is 

 and the Queue field is 

. Enter the number 

of seconds that a call can remain in the queue before no more calls will be 
accepted by the queue. If 0 is entered, a call is redirected to this split/skill only if 
there is an available agent.

Enter the number of seconds corresponding to the Expected Wait Time (EWT) 
you want to set for this threshold. For example, if you enter 45 calls whose EWT 
exceeds 45 seconds will be classified as over threshold 1. This field is used with 
Service Level Supervisor and only appears if the Service Level Supervisor field is 

.

If the controlling adjunct is a CONVERSANT voice system (requires an ASAI 
link), then enter asai in this field. (On the System-Parameters Customer-Option 
screen, the ASAI Interface and ASAI Proprietary Adjunct Links fields must be 

 

for CallVisor ASAI capability.)

Enter the number of seconds corresponding to the Expected Wait Time (EWT) 
you want to set for this threshold. For example, if you enter 60 calls whose EWT 
exceeds 60 seconds will be classified as over threshold 2. This field is used with 
Service Level Supervisor and only appears if the Service Level Supervisor field is 

.

Appears when the Controlling Adjunct field is 

or

. Enter the appropriate 

ASAI Link extension. This field cannot be blank.

Indicates that members of the split/skill or hunt group are 
not controlled by an adjunct processor.

All agent logins are controlled by an associated adjunct and 
logged-in agents can only use their data terminal keyboards 
to perform phone functions (for example, change work 
state).

ASAI Proprietary Adjunct links