Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Managing phone features 

60

Telephone feature buttons 

aca-halt

Auto-Ckt 
Assure

Automatic Circuit Assurance (display 
button): allows users of display telephones 
to identify trunk malfunctions. The system 
automatically initiates a referral call to the 
telephone when a possible failure occurs.

When the user presses ACA Halt, the 
system turns off ACA monitoring for the 
entire system. The user must press ACA 
Halt again to restart monitoring.

1 per 
system

account

Acct

Account: allows users to enter Call Detail 
Recording (CDR) account codes. CDR 
account codes allow the system to 
associate and track calls according to a 
particular project or account number.

admin

Admin

Administration: allows a user to program 
the feature buttons on their 6400-series 
telephone. 

after-call
Grp:___

After Call 
Work 

After Call Work Mode: allows an agent to 
temporarily be removed from call 
distribution in order for the agent to finish 
ACD-related activities such as completing 
paperwork. 

Grp: specify the ACD split group number.

1 per split 
group

alrt-agchg

Alert Agent

Alert Agent: indicates to the agent that 
their split/skill hunt group changed while 
active on a call. This button blinks to 
notify the agent of the change.

1 per 
station

alt-frl

Alt FRL

Alternate Facility Restriction Level 
(FRL): activates or deactivates an 
alternate facility restriction level for the 
extension.

1 per 
system