Lucent Technologies Release 7 User Manual
DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
Maintenance for R7r
555-230-126
Issue 4
June 1999
Maintenance Commands
8-158
monitor health
8
The following display shows a typical result when mon bcms spl 1 is entered.
monitor health
monitor health
The monitor health command displays the same information as the status
health command and updates the display automatically every minute. The
command is terminated by pressing
health command and updates the display automatically every minute. The
command is terminated by pressing
Cancel
. When the command is canceled, the
AGENT
The name of the agent associated with the extension. If no name exists
this field will be left blank. This field is translation data.
this field will be left blank. This field is translation data.
EXT
The agent’s extension. This field is translation data.
STATE
The current state of the agent for this split. This possible states are
Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and Unstaff. If an
agent is staffed, the agent must also be in one of the above states. This
field is real-time status data.
Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and Unstaff. If an
agent is staffed, the agent must also be in one of the above states. This
field is real-time status data.
TIME
The clock time at which the agent entered the current state. This field is
real-time status data.
real-time status data.
ACD CALLS
The number of Automatic Call Distribution (ACD) calls (inbound and
outbound), that the agent has completed for this split during the current
period (half hour or hour). The maximum number of calls is 255, and if
this maximum is exceeded, 255 is displayed. This field is measurement
data.
outbound), that the agent has completed for this split during the current
period (half hour or hour). The maximum number of calls is 255, and if
this maximum is exceeded, 255 is displayed. This field is measurement
data.
EXTN IN
CALLS
The number of non-ACD incoming calls that the agent has received
and completed during the current period. The maximum number of
calls displayed is 255. This field is measurement data.
and completed during the current period. The maximum number of
calls displayed is 255. This field is measurement data.
EXTN OUT
CALLS
The number of outgoing non-ACD (Automatic Call Distribution) calls
that the agent has completed during the current period. The maximum
number displayed is 255. This field is measurement data.
that the agent has completed during the current period. The maximum
number displayed is 255. This field is measurement data.
monitor bcms split 1 Page 1 of 1 SPE A
BCMS SPLIT (AGENT) STATUS
Split: 1
Split Name: hunt group 1 Date: 9:02 TUE OCT 22 1991
Calls Waiting: 0
Oldest Call: 0:00
0=Staffed 0=Avail 0=ACD 0=ACW 0=AUX 0=Extn 0=OtherSplit
AGENT EXT STATE TIME ACD EXTN IN EXTN OUT
CALLS CALLS CALLS