Axis Communications 210 User Manual

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AXIS 210/210A/211/211A - Troubleshooting
Troubleshooting
Checking the Firmware
One of your first actions when troubleshooting a problem should be to check the currently 
installed firmware version. The latest version may contain a correction that fixes your 
particular problem. The current firmware version in your camera can be seen on the page 
Setup > Basic Configuration.
Upgrading the Firmware
Firmware is software that determines the functionality of the camera. When you upgrade 
the firmware with a file from the Axis Web site, your camera will receive the latest 
available functionality. Always read the upgrade instructions and release notes available 
with each new release, before updating the firmware.
Note: 
Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features 
are available in the new firmware) although this is not guaranteed by Axis Communications. Always read 
the instructions and release notes available with each new release, before upgrading the firmware.
1. Save the firmware file to your computer. The latest version of the firmware is 
available free of charge from the Axis Web site at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the camera’s web pages.
3. In the Upgrade Server section, browse to the desired firmware file on your 
computer. Click Upgrade.
Notes: 
•After starting the upgrade process, always wait at least 5-10 minutes before restarting the 
camera, even if you suspect the upgrade has failed.
•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the 
user.