Jacuzzi HE97000 User Manual

Comfort Whirlpool Bath

Page 20 

www.jacuzzi.com

 

Installation and Operation

Clean the suction cover/strainer of hair and debris when 

necessary.  

  Remove the center screw and detach the suction 

cover.

  Clean the cover by backflushing debris from the holes.

  Replace the suction cover immediately after cleaning. 

  When reinstalling, orient the cover/strainer with the 

small notch at the bottom. The gasket must be inserted 

into the groove of the cover/strainer before reinstalling 

onto the suction fitting.

  Keep hair a minimum of 6 inches (152 mm) away 

from the suction fitting at all times when the 

whirlpool system is operating. Hair longer than 

shoulder length should be secured close to the 

head, or a bathing cap should be worn. 

  Do not operate the whirlpool system with the 

suction cover/strainer removed! 

 

It is a safety device and must always be in place on 

the suction fitting to minimize the potential hazard 

of hair and body entrapment.

Screw

Notch

Gasket

 

If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial number 

before work is started. The serial number is located on the Specification/Serial Number Plate.

PROBLEM

PROBABLE CAUSES

REMEDY

Contact Jacuzzi Luxury Bath @ 800-288-4002

Pump/motor does not start

Pump/motor shuts off by itself before time elapses

Chromatherapy lights do not operate

Pump/motor operates but no fully adjustable jets are 

functioning

Water leakage from pump unions

No power to pump/motor 

Pump/motor not plugged in 

 

Pump/motor faulty

Motor thermal protection has deactivated pump/motor 

due to overheating (supply voltage low)

GFCI tripped

Inadequate supply wiring

Reset GFCI 

Insert plug securely into outlet 

Ensure the control panel is conencted to control box 

Contact Jacuzzi Luxury Bath @ 800-288-4002

Let motor cool; thermal protection will reset. Check for 

proper ventilation (check supply voltage)

Reset GFCI. If it continues to trip, do not use this unit. 

Disconnect the unit and have the problem corrected by 

a licensed electrician before using.

Consult a licensed electrician to correct the wiring unit.

Connector has come loose

Jets are closed

Suction cover/strainer may be clogged

Open jets by rotating counter-clockwise

With the motor turned OFF, remove the suction cover/

strainer and remove any debris. Replace the suction 

cover before operating

Overtightened, O-ring may be pinched or improperly 

seated, undertightened

Loosen unions , check and reseat O-ring. If O-ring has 

been pinched out of shape, replace (refer to number 

below). When tightening union nuts, handtighten only.

Pump/motor operates but air is not injected into the 

water

Air valves are closed

Open air control valves

Suction Fitting

Suction Cover