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Toshiba B-EV4D SERIES User Manual

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4. TROUBLESHOOTING 
ENGLISH VERSION EO1-33088 
4.1 Troubleshooting Guide 
E4- 1 
4. TROUBLESHOOTING 
 
 
 
 
 
 
 
4.1 Troubleshooting Guide 
 
Symptom 
Cause 
Solutions 
The power cord is not connected 
to the Power Adapter.   
Disconnect the power cord from the AC 
outlet, connect the power cord to the Power 
Adapter, then connect it to the AC outlet.   
（
⇒ Section 2.5） 
There is a power failure or the 
power is not being supplied to 
the AC outlet.  
Test the AC outlet with a power cord from 
another electric appliance.  
If power is not being supplied, consult an 
electrician or your Electricity supplier. 
The power lamp of the 
Power Adapter does not 
light up though the power 
cord is plugged in an AC 
outlet. 
The fuse of the building has 
blown or the circuit breaker has 
tripped. 
Check the fuse or circuit breaker.   
The Indicator Lamp does 
not light up in green when 
the power switch is turned 
on though the power lamp 
of the Power Adapter is 
lit.   
The Power Adapter Connector is 
disconnected from the Power 
Jack.  
Disconnect the power cord from the AC 
outlet, insert the Power Adapter Connector 
into the Power Jack, then connect the power 
cord to the AC outlet.  （
⇒ Section 2.5） 
The media is not loaded 
properly. 
Reload the media properly.  
（
⇒ Section 2.7） 
The interface cable is not 
connected properly.   
Connect the interface cable again.  
（
⇒ Section 2.4） 
Media is not issued.  
The media sensor is dirty.  
Clean the media sensor.  
（
⇒ Section 3.1.2） 
The media is not loaded 
properly. 
Reload the media properly.  
（
⇒ Section 2.7） 
Nothing is printed.  
Print data is not sent from the 
host computer. 
Send print data.  
TOSHIBA TEC approved media 
is not used.   
Replace the media with TOSHIBA TEC 
approved one.  
 
Poor print 
The print head is dirty.  
Clean the print head.  （
⇒ Section 3.1.1） 
The print head is dirty. 
Clean the print head.  
（
⇒ Section 3.1.1） 
Missing dots 
The print head elements are 
partly broken.  
When the missing dots affect printouts, turn 
off the printer and contact the nearest 
TOSHIBA TEC representative to ask for 
replacement of the print head.   
WARNING! 
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the 
printer.  Turn off and unplug the printer.  Then contact an authorised TOSHIBA TEC service 
representative for assistance.