Panasonic KX-FPG379 User Manual
10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you used a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The unit does not work.
L
Check the battery is installed correctly (page 17).
L
Check the connections (page 19).
L
Fully charge the battery (page 20).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 27, 28).
Problem
Cause & Solution
The unit displays “
CHECK
PAPER” even though
paper is inserted.
paper is inserted.
L
The paper is inserted halfway. Insert it correctly (page 91) and
press {START} to clear the message.
press {START} to clear the message.
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 55).
same ring pattern assigned by the telephone company (page 55).
The {REDIAL/PAUSE}
button does not function
properly.
button does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
not function properly.
L
The Distinctive Ring is set (feature #31 on page 71).
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the number is the same as another code or ID.
Change the number:
–
Change the number:
–
remote operation ID (code): feature #11 on page 69, or page
77,
77,
–
fax activation code: feature #41 on page 72,
FPG379-PFQX2138ZA-en.book Page 83 Wednesday, January 12, 2005 4:49 PM