Sony PRS300SC/EPL Manual

Page of 92
PRS-300.GB.4-151-151-11(1)
Troubleshooting
Symptom
Cause or corrective action
Content cannot be 
transferred to the 
Reader from your 
computer.
 The USB cable is not connected 
properly. Disconnect the USB cable, 
then reconnect it.
 There is not enough free space on 
the Readers memory. Transfer any 
unnecessary content back to eBook 
Library, then delete it to increase free 
space on the Reader.
 The Reader is not authorized to the 
eBook store.
There is no response 
from eBook Library 
during 
communication with 
the Reader.
 Disconnect the USB cable from the 
Reader, then reconnect it.
The Reader 
becomes unstable 
while it is connected 
to the computer.
 A USB hub or USB extension cable 
is used for the connection.
 Connecting the Reader via a USB 
hub or extension cable may not work 
and is not supported. Connect the 
USB cable directly to the computer.
The Reader’s battery 
cannot be charged. 
(The charge 
indicator does not 
light up.)
 The USB cable is not connected 
properly. Verify and try again.
 A USB hub or USB extension cable 
is used for the connection. 
Connecting the Reader via a USB 
hub or extension cable may not work 
and is not supported. Connect the 
USB cable directly to the computer.
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