LaCie 301910 User Manual

LaCie Slim DVD±RW • 

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Troubleshooting

User Manual 

page 18

Problem

Question

Solution

The drive is not recognized 
by the computer.

Does your computer’s configuration 
meet the minimum system require-
ments for use with this drive?

See section 

.

Is the drive receiving enough power 
through your computer’s USB bus?

The Slim DVD±RW may not be receiving sufficient power through 
your computer’s USB bus. Please try attaching the additional USB 
2.0 A connector (see 

) or an 

optional external power supply (not included). 

Did you follow the correct installation 
steps?

Review the installation steps in 

Is there an icon on your desktop?

Look for an icon on your desktop that represents disc you have 
inserted. If the disc does not appear, follow the rest of the Trouble-
shooting tips to isolate the problem.

Are both ends of the USB cable 
securely attached?

 

✦

Disconnect the USB cable, wait 10 seconds and then recon-
nect.

 

✦

Ensure that USB connectors are properly aligned. USB cables 
can only be inserted one way. Make sure that they are cor-
rectly oriented.

 

✦

Check that the USB connectors are straight and fully seated 
in the USB ports.

 

✦

Only use certified USB cables, such as the cables provided 
with your LaCie drive.

If you have followed all of these steps and the drive is still not 
recognized, shut down your computer, wait 3 to 5 minutes, restart 
your computer and try again.

Is there a conflict with other device 
drivers or extensions?

Did you attach the primary USB 2.0 
A plug?

The USB 2.0 Y cable that is shipped with the device has two USB 
2.0 A plugs:  the primary (without the lightning bolt sticker) and 
the secondary (with the lightning bolt sticker). For most computers, 
attaching the primary plug will allow for sufficient power and carry 
the data signal. The secondary plug does not carry a data signal as 
it is only meant to provide additional power when necessary.