Sun Microsystems SL500 User Manual

Troubleshooting

96116 • Revision: KA

Chapter 7 SL Console Diagnostics and Utilities 257

Troubleshooting 

Before you run diagnostic tests, check the following areas of the library using the 

troubleshooting tips in the following table:

TABLE 7-1 Troubleshooting Table

Service Required 

(amber) LED is 

constantly on.

Perform the following procedure:
Using the SL Console, check the health of the library and the attached 

devices (drives, CAP, and robots). See 

 for more details about operations.

To perform a health check:
1. Log in to the SL Console application.
2. Access the System Detail module, View > System Detail.
3. Check the device tree for the following indicators:

■

Device Healthy

■

Device Error

The Status (for example, online/offline) and Statistics (for example, 

uptime, downtime, errors and warnings) tabs provide more 

information on the health of the library and devices. 
Other checks:

■

Make sure that cartridges are fully seated and properly oriented in their 
storage cells.

■

Inspect the X table for any foreign objects or debris; remove them if found.

Library does not power-

on. The SL Console 

does not display any 

messages.

1. Check that the library power switch is in the ON position. 
2. Check all power cord connections.
3. Replace the power cord.
4. Make sure that there is power to the outlet.

CAP open LED is on 

and blinking.

Open the CAP and make sure that the cartridges in the CAP cells are 

properly seated. 

The client computer 

cannot communicate 

with the library or tape 

drives.

Make sure that cables are securely attached to their connectors on the 

rear of the library, tape drives, and client computer.

The SL Console does 

not display modified 

data or information 

remains static.

Check the SL Console Heartbeat icon.