SATO 412E User Manual
Section 6: Troubleshooting
LM Basic 408e/412e Operator’s Manual
Page 6-3
6.3 UNDERSTANDING THE LCD ERROR MESSAGES
When an error occurs, or when the printer needs to alert the user of something important, the
message on the LCD screen will contain the necessary information. Additionally, the Status LED
may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM
408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the
error..
message on the LCD screen will contain the necessary information. Additionally, the Status LED
may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM
408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the
error..
Status
LED
Message on
LCD
Error
Cause
Solution
On
MACHINE ERROR
Machine Error
Defective main board
Contact qualified Ser-
vice Technician
vice Technician
On
EEPROM ERROR
EEPROM Read/
Write operation
failure
EEPROM is faulty,
improperly installed
improperly installed
Contact qualified Ser-
vice Technician
vice Technician
On
PARITY ERROR
RS232 Parity
Error
Problem with cable or
interface configuration
interface configuration
• Correct the interface
settings
• Adjust the I/F cable
On
OVERRUN ERROR
RS232 Overrun
Error
Problem with cable or
interface configuration
interface configuration
• Correct the interface
settings
settings
• Adjust the I/F cable
On
FRAMING ERROR
RS232 Framing
Error
Problem with cable or
interface configuration
interface configuration
Correct the interface
settings or adjust the
cable
settings or adjust the
cable
On
BUFFER OVER
Buffer Overflow
Buffer capacity
exceeded, or wrong
interface configuration
exceeded, or wrong
interface configuration
Correct the host pro-
gram and interface pro-
tocol
gram and interface pro-
tocol
Blinks
HEAD OPEN
Head Open
Head Lock Lever not
latched, or micro-switch
faulty
latched, or micro-switch
faulty
Latch the print head
with Head Lock Lever
with Head Lock Lever
Blinks
PAPER END
Label End
Paper end or improper
installation. Print head
open or micro switch
faulty
installation. Print head
open or micro switch
faulty
Latch and unlatch the
Head Lock Lever to
secure print head
Head Lock Lever to
secure print head
Blinks
RIBBON END
Ribbon End
Ribbon end or improper
installation. Sensors
need adjustment
installation. Sensors
need adjustment
• Correct the ribbon
loading.
• Clean and adjust the
sensors.
On
SENSOR ERROR
Sensor
Wrong sensor selected.
Or misaligned sensor.
Paper meandering
Or misaligned sensor.
Paper meandering
• Choose correct sen-
sor and adjust posi-
tion.
tion.
• Clean ribbon path
On
HEAD ERROR
Head
Replace print head
Faulty print head
Off
HEAD MISMATCH
Head
Incompatible or faulty
print head
print head
Reinstall compatible
print head
print head
On
(off for I/F
card error)
DOWNLOAD
ERROR
I/F NOT SUPPORT
DATA ERROR
WRITE ERROR
XXXXX ERROR
Data
• Error in memory R/W
or download
• Or interface/cable
error.
• Faulty memory area or
incorrect program
parameters.
parameters.
• Check program.
• Adjust interface board
and cable.
• Check onboard mem-
ory.