Toshiba SATELLITE P500 User Manual

User’s Manual

9-3

Troubleshooting

This section discusses problems caused by your computer's hardware or 

attached peripherals. Basic problems may occur in the following areas: 

When the computer does not start properly, check the following items: 

■

Self Test 

■

Power Sources 

■

Power-on Password 

Software

The problems may be caused by your software or 

disc. If you cannot load a software package, the 

media may be damaged or the program might be 

corrupted. Try loading another copy of the 

software. 
If an error message appears while you are using 

a software package, check the software 

documentation. These documents usually include 

a problem solving section or a summary of error 

messages. 
Next, check any error messages in the operating 

system documentation. 

Hardware

If you cannot find a software problem, check your 

hardware. 
First run through the items in the preliminary 

checklist above. If you still cannot correct the 

problem, try to identify the source. The next 

section provides checklists for individual 

components and peripherals. 

■

System start-up 

■

Self test 

■

Power 

■

Real Time Clock

■

Keyboard 

■

LCD panel 

■

Hard disk drive 

■

DVD Super Multi drive

■

Pointing device

■

USB 

■

Memory expansion 

■

Sound system 

■

Monitor 

■

Modem 

■

LAN 

■

Wireless LAN 

■

FingerPrint Sensor

■

ExpressCard