Toshiba SATELLITE P500 User Manual

User’s Manual

9-17

Troubleshooting

Refer also to Chapter 8, 

.

Reading of the 

fingerprint was not 

successful

Please try again using the correct posture. Refer 

to 

 in Chapter 4, 

.

Try the recognition process again using another 

enrolled finger.

The fingerprint cannot 

be read due to injuries 

to the finger

Try the recognition process again using another 

enrolled finger.
If fingerprints from all the enrolled fingers cannot 

be read, please logon by using the keyboard to 

input the password for the time being.
If problems persist, contact your dealer.

Fingerprint Pre-OS 

feature or Single Sign 

On feature cannot be 

enabled

Please use TOSHIBA HW Setup to register the 

User Password if it was not registered.

Fingerprint Pre-OS 

feature does not work

Make sure you have enrolled fingerprints for your 

Windows account. 
Set the User Password by using TOSHIBA HW 

Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS 

Fingerprint Authentication” on the TrueSuite 

Access Manager setting.

ExpressCard error 

occurs

Reset the ExpressCard to make sure it is firmly 

connected.

Make sure the connection between the external 

device and the card is firm.

Check the card’s documentation.
If problems persist, contact your dealer.