APC AP9606 User Manual

73

If you could not resolve the problem using the information in the 
previous tables, or by using the troubleshooting flowcharts on the APC 
Web/SNMP Management Card utility CD (.\trouble\), do the following:

1. Contact Technical Support at a phone number or address listed 

under 

 on the next page, 

and be ready to provide the serial number and date of purchase 
of the Management Card.

2. Be prepared to provide a description of the problem so that the 

technician can attempt to solve the problem over the phone. 

3. If phone consultation cannot solve the problem, the technician 

will give you a Return Material Authorization (

RMA

) number. If 

the Management Card is under warranty, repair or replacement 
is free of charge. If the warranty has expired, there will be a 
charge for repair or replacement.

4. If you are asked to return the Management Card, pack the unit 

carefully. Damage sustained in transit is not covered by the 
warranty. 
– Enclose a letter in the package with your name, address, 

RMA

 number, a copy of the sales receipt, your daytime 

phone number, and a check as payment (if applicable).

– Mark the 

RMA

 number clearly on the outside of the shipping 

carton. The factory will not accept any materials without this 
marking.

5. Return the Management Card by insured, prepaid carrier to the 

address provided by the technician.